Job Description

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of Melbourne’s CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.

About the role

As a Food & Beverage Attendant, you will play a pivotal role in ensuring that each and every guest has a memorable stay. This role will primarily focus on the breakfast team, encompassing responsibilities across the Restaurant, In-Room Dining, and Events. Operating on a rotating roster, you will thrive as part of a collaborative team dedicated to delivering exceptional customer service. Specifically, this role will involve:

• Demonstrating high standards of customer service
• Receiving orders and serving customer requests
• Understanding menu content, and any changes or promotional activations
• Maintaining a clean, tidy and well-prepared service area
• Preparing of mise-en-place

What are we looking for?

• Previous experience in crafting quality barista style coffees
• Must have a current and valid Victorian ‘Responsible Service of Alcohol’ certificate
• Experience working in a restaurant, bar or function space is required
• Thrive in a fast-paced environment
• Have a friendly, positive, energetic disposition with a charismatic personality capable of delivering exceptional customer service
• Excellent personal presentation and communication skills
• Have a passion for creating great experiences for our guests
• Ability to work around a 7 day week roster including weekends and public holidays

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• Competitive wages
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing