Job Description

Company Description

Novotel & Ibis Rotorua Lakeside is looking for a Food & Beverage Attendant to join our team.

Novotel Rotorua Lakeside is a 4-star hotel featuring 199 guest rooms, along with Clarkes Bar and Atlas Restaurant. Our food and beverage outlets offer a popular buffet breakfast and an à la carte dinner service, catering for up to 140 guests in a vibrant lakeside setting.

Ibis Rotorua Lakeside is a 3-star hotel with 145 recently refurbished guest rooms, providing modern comfort and exceptional value for our guests. The hotel offers a buffet breakfast service and a convenient Grab & Go menu, catering to both leisure and business travellers.

Together, our hotels provide outstanding accommodation, dining, and hospitality experiences in the heart of Rotorua.

Job Description

As a Food & Beverage Attendant, you will have the opportunity to create memorable dining experiences for our guests and make every visit truly special.

Working alongside our Food & Beverage team, you will help deliver exceptional service across breakfast, lunch, dinner, bar, and event operations. Your responsibilities will include:

• Greeting guests warmly and professionally as they arrive
• Taking food and beverage orders accurately and efficiently
• Delivering food and drinks to tables in a timely manner
• Clearing tables, resetting and maintaining a clean dining area
• Handling guest queries, requests, and complaints with care
• Processing payments using POS systems and handling cash/card transactions
• Restocking supplies and ensuring stations are stocked and tidy
• Following hygiene, safety, and food handling procedures at all times
• Supporting colleagues and working collaboratively as part of a team
• Setting up and packing down service areas as required
• Communicating any dietary needs or guest concerns to kitchen team
• Completing daily cleaning and closing checklists

Qualifications

Whilst talent and attitude are our primary requirements, you will also bring:

• A genuine passion for quality, presentation, and delivering outstanding customer service.
• Excellent communication and interpersonal skills, with the confidence to engage positively with guests from diverse backgrounds.
• A strong command of both written and spoken English.
• The physical ability to remain on your feet for extended periods and safely lift or carry light trays and equipment.
• Reliability, punctuality, and a strong work ethic.
• Previous experience in hospitality, food and beverage service, is preferred, but not essential.
• The ability to work both independently and collaboratively as part of a team.
• A friendly, professional attitude and a passion for creating exceptional guest experiences.
• A positive, proactive, and can-do approach to work.
• Strong organisational, communication, and time management skills.
• An understanding of basic food safety and hygiene practices.
• Flexibility to work a rotating roster across seven days, including weekends and public holidays, as required.
• New Zealand citizenship, permanent residency.

Additional Information

Why Join Us?

At Accor, you'll become part of a global hospitality family with opportunities to learn, grow, and build your career.

As a Heartist®, you'll enjoy:

• A supportive and inclusive team environment.
• Ongoing training and development opportunities.
• Career progression across Accor hotels locally and internationally.
• Staff accommodation and dining discounts through the ALL Heartist programme.
• Access to employee benefits and wellbeing initiatives.

If you enjoy making a difference through the little details and love creating memorable experiences for guests, we'd love to hear from you.