Job Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy that thrives on diversity, creativity, and genuine connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

As a Food & Beverage Attendant, you’ll be responsible for delivering friendly, efficient and professional service across our restaurant and bar. You’ll play a key role in ensuring every guest receives a warm welcome and exceptional experience from start to finish.

What you'll be doing:

• Provide high‑quality food and beverage service that exceeds guest expectations
• Greet, seat and assist guests with menus, enquiries and reservations
• Take and process orders accurately using the POS system
• Deliver meals and beverages promptly and professionally
• Maintain excellent knowledge of menu items, promotions and upselling opportunities
• Follow food safety, hygiene and Responsible Service of Alcohol (RSA) requirements
• Always maintain cleanliness and presentation of service areas
• Work collaboratively with kitchen and wider hotel teams

Qualifications

What we’re looking for:

• Previous customer service or hospitality experience is preferred, but not essential
• Knowledge of basic coffee and cocktail preparation is advantageous
• Current RSA certificate (NSW) or willingness to obtain
• Strong communication and interpersonal skills
• A professional, friendly and guest‑focused attitude
• Ability to work a rotating roster including weekends, evenings and public holidays
• A team player who demonstrates initiative, reliability and integrity
• Have full work rights in Australia

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities to grow your career are endless!

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Why Join the Sydney Olympic Park Precinct?

• Be part of a collaborative, multi-brand precinct team in a dynamic location.
• Enjoy exclusive staff benefits such as $5 duty meals, complimentary coffee and free parking on non major event days.
• Be part of a vibrant, high energy precinct with Sydney's biggest events right on your doorstep.