Job Description

• Job Title: Food & Beverage Associate
• Entity: The Ripken Experience - Pigeon Forge
• Reports To: Food & Beverage Manager, Nick Drimalla (Ndrimalla@ripkenbaseball.com)
• Pay rate: $10-14/hr.
• Location (City, State): Pigeon Forge, TN
• Anticipated Start Date: September 19, 2926
• End Date: November 19, 2026

About Property:

The Ripken Experience Pigeon Forge is a state-of-the-art sports complex located in Pigeon Forge, TN. Ripken Baseball specializes in youth baseball tournaments bringing teammates, coaches, and families together through our Big-League Experiences. The Ripken’s are committed to maintaining the values and experience gained from playing the game, while making sure there's a whole lot of fun along the way. By hosting events for players at three unique facilities, the Ripken’s have promised to do baseball the right way: The Ripken Way.

Position Summary:

Assist the Food and Beverage team in providing excellent customer service and fulfilling the customer needs efficiently and timely. This position will be under the direct supervision of the Food and Beverage Manager.

Key Responsibilities:

• Maintain Concessions and Grill assets, including proper food handling and equipment
• Give excellent customer service to our customers within a fast-paced environment
• Maintain a clean, sanitary environment within the Grill and concession stand
• Proper use of equipment such as flat top grill, deep fryer, oven, stove, dishwasher, etc.
• Operate a POS system
• Manage and maintain daily cost of sales, cash control and inventory
• Provide F&B Manager with feedback, ideas and suggestions on a timely basis

Qualifications:

Required:

• Ability to work multiple shifts when assigned
• Must be self-motivated and be able to work independently and as a team to accomplish goals.
• Reliable transportation
• Outstanding customer service
• Must be able to follow instructions given by any full-time staff member
• Ability and willingness to learn and be responsible for new tasks as assigned
• Ability to be held accountable, following through on commitments, producing timely work to required standards, and pitching in to complete tasks
• Strong communication skills
• Excellent service attitude
• Must be able to work in a team environment
• SERV Safe Certification recommended

Working Conditions / Special Physical Requirements:

• Ability and willingness to work nights, weekends, and holidays as needed
• Ability to lift 50 lbs. or more

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