Job Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: Food & Beverage Assistant Manager, Full-Service Dining & Banquets

Location: North Vancouver

Department: Food & Beverage

Reports to: Food & Beverage Manager, Full-Service Dining & Banquets

Role Status: Full Time / Salary

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

The Assistant Manager, Full-Service Dining & Banquets is responsible for leading all aspects of our Full-Service Dining outlets & Banquets. This includes Altitudes Bistro, a high-volume restaurant; The Observatory, a fine-dining restaurant, and Banquet Events. This person has a passion for food, beverages and leading teams that deliver memorable guest experiences. The Assistant Manager will be responsible for monitoring the daily operations of the FSD & Banquet department, managing the staff and the execution of service and events from set up to break down, ensuring that all client and guests needs and requests are met.

ESSENTIAL JOB FUNCTIONS

• Report directly to the Manager of Full-Service Dining & Banquets
• Assist in managing the daily operations of Altitudes Bistro, The Observatory Restaurant and Banquet Events
• Ensure adherence to all policies and procedures of operations
• Provide excellent customer service and maximize customer satisfaction
• Support and communicate with all other F&B outlets and departments within Grouse Mountain Resorts
• Assist in maintaining cash floats, cash outs and deposits (overages/shortages)
• Maintain relationships with external company partners
• Assist in hiring, training, scheduling and supervising staff members
• Ensure all equipment is in working order
• Ensure the maintenance and cleanliness of all service areas
• Assist in controlling labour costs, liquor costs, and associated expenses
• Foster a healthy and positive work environment and promote team building
• Work within disciplinary guidelines as needed
• Assist in monitoring staff performance and administering probation and annual evaluations
• Assist in processing payroll duties in a timely manner according to the pay period schedule
• Perform any other duties as required

SUPERVISORY RESPONSIBILITIES

This position provides direct supervision to the Food & Beverage Full-Service Dining & Banquet operation.

REQUIRED QUALIFICATIONS AND ABILITIES

• Excellent leadership, communication, customer service and organizational skills through a strong work ethic, innovative thinking and a positive attitude
• Must be able to communicate effectively with guests in English in a respectful and enthusiastic manner by email, over the telephone and in person
• Strong ability to multitask, prioritize and delegate duties amongst a team, with a focus on safety
• Excellent work ethic and attitude, with the ability to thrive in a high-volume, challenging environment
• Minimum two years serving or bartending experience
• WSET, CMS or equivalent wine training an asset
• Fine-Dining experience an asset
• Post-secondary education in Hospitality Management an asset
• Experience scheduling staff to maintain labour targets
• Strong skills with Restaurant Management Software, Microsoft Outlook, Point of Sale Systems preferred
• Strong problem solving & decision-making skills
• Food Safe certification
• Valid Serving it Right
• Must be able to lift 40 lbs
• Available for five days per week and able to work a flexible schedule including opening, closing, weekends and holidays.

WORKING CONDITIONS

The Food & Beverage Assistant Manager, Full-Service Dining & Banquets will perform some of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$54,000.00 to $59,000.00 per year plus gratuities

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.