Job Description

Location Lakeside Hotel & Spa
Department Food & Beverage
Employment Type Full-Time/part time

About Us:

Set on the southern shores of Lake Windermere, just one mile from Newby Bridge, Lakeside Hotel & Spa is a luxury, full-service property offering 83 beautifully appointed bedrooms, a fine dining restaurant, brasserie, spa, swimming pool and a conference suite with uninterrupted lake views.

We’re proud to be part of Classic Lodges – a collection of eight characterful hotels set in some of the UK’s most captivating destinations. Each of our hotels has its own personality, but we’re united by one shared purpose.

Our purpose is simple and powerful: to create meaningful experiences that connect people, places, and memory.

That means we don’t just offer stays, we create moments that matter. Whether it’s a relaxing escape, a special celebration, or a memorable business event, we focus on the details that turn stays into stories our guests will always remember.

If you’re someone who takes pride in what you do, values genuine hospitality, and wants to be part of a team that makes a real difference to every guest experience, you’ll feel right at home with us.

The Opportunity: As a Food & Beverage Assistant, you will play a key role in the daily operation of our food and drink service, providing attentive and professional service while supporting the smooth running of the Food and Beverage operation. You will help create a relaxed and enjoyable atmosphere for guests, whether they are dining, enjoying drinks, or celebrating special occasions.

Working closely with the Food & Beverage team, you will help maintain high standards of service, presentation and guest satisfaction at all times.

Key Responsibilities

• Providing attentive food and beverage service to guests
• Taking orders accurately and delivering food and drinks promptly
• Supporting the bar and restaurant teams during service
• Preparing tables and ensuring areas are clean, organised and presentable
• Assisting with the setup and clear down of service areas
• Handling guest queries in a professional and helpful manner
• Processing orders and payments accurately
• Maintaining high standards of cleanliness and hygiene
• Working collaboratively with the wider Food & Beverage team

What We’re Looking For:

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

• Previous experience in a restaurant, bar or hospitality environment
• A friendly, professional and confident approach when interacting with guests
• A passion for delivering excellent customer service
• Good communication and interpersonal skills
• The ability to work efficiently in a busy environment
• Strong attention to detail and a commitment to high standards
• A positive, team-focused attitude and willingness to support colleagues
• Flexibility, reliability and a genuine enthusiasm for hospitality

What’s in It for You?

We believe that looking after our people is just as important as looking after our guests. That’s why we offer a thoughtfully curated benefits package designed to support your wellbeing, recognise your contribution, and enhance your experience with us.

• Generous employee discounts, including 25% off food and drink, plus friends and family discounts

• Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts

• Complimentary meal on shift

• Share of monthly gratuities

• Employee of the Quarter, with a £100 award

• Long service awards, including an invitation to the Classic Lodges Awards Ceremony

• Complimentary use of Pool and Gym facilities

• Enhanced holiday entitlement with service (up to 33days)

• Learning and development opportunities, including apprenticeships, structured training, and clear career pathways