Job Description

As Food and Beverage Assistant you are responsible for serving guests in the restaurants/outlets but not limited to providing the highest standard of service at all times, keep assigned F&B stations well stocked, organized and clean in accordance to company policy and standards, provide high standard service at all times, to deal with guest complaints and comments in an efficient and timely manner and to report any issues to the Superior.

A little taste of your day-to-day:

• To check in for duty according to schedule and to serve in the restaurants, ensuring that the service for their station meets the expectations of the guests and meets the standards set by the company

• To provide the same standard of service for both open seating and assigned seating

• To act as liaison between the guests and the management in regards with any problems in their stations

• To ensure the best possible dining experience for all guests and to provide special attention to guests with special needs, dietary requirements and allergic conditions

• To follow work schedules, section plans and rotations and to do any additional duties as scheduled by the superior and as required

• To ensure that all equipment is properly and securely stored away when not on duty

• To report work orders to superiors when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner

• Should be able to prepare beverages when required and provide service in the floor as per business need

• To adhere to all company policies and procedures, manuals and directives

• To keep crockery and glassware breakages to a minimum

• To ensure that company property is maintained properly and treated with respect at all times.

• To practice safe lifting techniques at all times

• To attend meetings within the Food and Beverage team on a daily basis

• To constantly communicate with all the service team and kitchen

• Wears uniform with pride and honor

• Any other duties as assigned by the management

What we need from you:

● Excellent communication and strong interpersonal skills

● Diploma in Hospitality Management or relevant certification

• Intermediate in MS Office packages

● 2+ years total experience in F&B department in any hotel properties

● Must be fluent in written and spoken English

● Must speak local language(s)

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.