Job Description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com

Who We Are Looking For
Crisis24 is a global leader in integrated risk management, providing crisis response, security, and product risk consulting services to multinational organizations and insurers. The Product Risk Response (PRR) team supports clients before, during, and after product safety incidents, including food contamination events and product recalls.
We are seeking a Safety Consultant to join our US-based PRR team. This mid-level role is ideal for a professional with food safety and/or quality experience who is ready to take on greater responsibility in live response situations while continuing to develop consulting and crisis management skills. The position requires knowledge of FDA, USDA, and FSMA regulations and experience with insurance-driven recall response.
Location & Travel
• Based in the United States
• Remote or hybrid work arrangement
• Must be available for response activities, including occasional travel
• On-call and after-hours support required (rota-based)
What You Will Work on
Product Risk & Recall Response
◦ Support product recall response cases, including contamination events and regulatory-driven recalls.
◦ Coordinate response activities and assist with client communications, data collection, and response tracking during live incidents.
◦ Liaise with internal teams and approved third-party providers to support execution of response actions.
◦ Participate in on-call and after-hours response support.
Case Management & Administrative Support
◦ Manage case documentation, timelines, response logs, invoicing, and Salesforce entries.
◦ Write case summaries and post-incident documentation.
◦ Track response actions and deadlines across multiple cases.
◦ Ensure all documentation complies with PRR standards.
Consulting & Technical Support
◦ Support food safety and product risk consulting engagements, including recall preparedness and risk assessments.
◦ Conduct regulatory and technical research related to FDA, USDA, and FSMA requirements.
◦ Assist in developing client-facing materials, templates, and response plans.
◦ Apply foundational food safety knowledge to support incident analysis and decision-making.
◦ Build technical expertise through training and supervised client engagement.
Team & Operational Support
◦ Collaborate with US and global PRR teams to ensure consistent service delivery.
◦ Provide operational and administrative support to senior consultants during high-tempo response situations.
◦ Contribute to improvements in response tools, templates, and internal processes.
◦ Maintain confidentiality and professionalism when handling sensitive client and incident information.
Competencies
◦ Strong organizational and case management skills
◦ Ability to manage multiple tasks in a fast-paced, response-driven environment
◦ Strong written and verbal communication skills
◦ Attention to detail and accuracy under pressure
◦ Professional judgment and discretion
◦ Collaborative mindset with growing independence
◦ Willingness to participate in on-call and after-hours work
Accountability
Performance is measured by quality and timeliness of case support, responsiveness during live incidents, adherence to SOPs, and ongoing professional development.
Authority
• Prepare client-facing documentation and reports for review
• Coordinate approved response activities under supervision
• No financial, contractual, or final decision-making authority
What You Will Bring
Required Qualifications
• Bachelor’s degree in Food Science, Food Safety, Biology, Public Health, Supply Chain, or related field
• 2–5 years of experience in food safety, quality, compliance, or related roles
• Exposure to food safety incidents, recalls, audits, or regulatory compliance
• Strong administrative, documentation, and coordination experience
• Proficiency with Microsoft Office and case management tools
Preferred Qualifications
• Working knowledge of FDA, USDA, and FSMA regulations
• Experience supporting product recalls or crisis/incident response
• HACCP, PCQI, or similar certifications
• Experience working with insurers, consultants, and/or clients
Compensation & Benefits
Crisis24 offers a competitive compensation and benefits package aligned with the US market, with opportunities for advancement within the PRR practice.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.