Job Description

Employment Type:

Full time

Shift:

Description:

Posting Job Description

Purpose

Performs essential base-level tasks & functions related to service fulfillment, disinfection & sanitation in patient facing, ancillary or back-office areas Provides service, support & colleague or customer support in accordance with level of experience, education, regulatory agency standards & established policies & procedures. Conducts daily functions in a compassionate, ethical & respectful manner. Supports patients, families & guests in exceeding their expectations. Demonstrates the ability to deliver personalized care & service unique to the patients' & families' expectations / needs.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:

Performs job related activities for customers in designated areas. Responds promptly & directly to meet or exceed customers’ needs.

Process Focus:

Follows standards of performance & work processes in designated areas. Is careful not to waste unnecessarily, being respectful of equipment & material resources.

Communication:

Maintains appropriate communication related to all colleagues, patients, visitors & families.

Environment:

Performs work in an environmentally safe, professional & healthy manner; self-monitors & initiates corrections & / or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

• Collect meal orders, prepares, assembles, and serves food according to dietary guidelines and quality standards
• Handles more advanced prep and ensures items meet production tallies and deadlines
• Coordinates with cooks, supervisors, and clinical staff on food quality and equipment
• Rotates and replenishes floor stock, food supplies, and kitchen inventory to maintain par levels and reduce waste
• Cleans dishes, utensils, equipment, and work areas; ensures sanitation compliance and reports maintenance or safety issues
• Operates basic kitchen tools, cleans, and maintains equipment according to safety protocols
• Follows food safety and hygiene guidelines, monitors and records food and equipment temperatures to meet regulatory standards
• Operates point-of-sale systems, handles cash transactions accurately

Minimum Qualifications

Serve Safe Certification or within 6mo. of hire. Food Handlers Certification in line with state requirements, or within 6 mo. of hire. Diet competency certification or within 6 mo. Of hire.

Additional Qualifications (nice to have)

High School Diploma or GED. 1-2 year of customer service

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.