Job Description

The Soap Factory is a vibrant, design-led eatery and cocktail bar situated centrally in Leeds city centre. Known for its lively atmosphere and stylish ambiance, it’s the perfect spot to enjoy a coffee or lunch with colleagues or unwind with tantalizing cocktails and beverages in the evening.

We are seeking energetic and enthusiastic Restaurant / Bar Team Members to join our dynamic team. In this role, you will play a vital part in delivering exceptional customer service, preparing food and beverages, and ensuring a smooth operation in a fast-paced environment. Your positive attitude and attention to detail will help create memorable experiences for our guests.

Food & Beverage Team Member

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our Academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Career development opportunities

What you will be doing:

• Greet customers warmly, take orders accurately, and serve food and drinks efficiently
• Assist with food preparation, including basic cooking and plating when needed
• Operate POS systems , order processing and payments
• Maintain cleanliness by bussing tables, sanitizing work areas, and adhering to food safety standards
• Upsell menu items to enhance guest experience and increase sales opportunities
• Support kitchen staff with food handling, prep work, and ensuring proper sanitation practices

Qualifications

Experience

• Previous experience in food service or restaurant environments is preferred but not required; training will be provided
• Familiarity with quick service or fast-food operations is advantageous
• Knowledge of POS systems such as Bizzon /Macros
• Strong time management skills to handle multiple tasks efficiently during busy periods
• Excellent customer service skills with the ability to engage positively with guests
• Basic math skills for order handling, retail math, and order accuracy
• Experience working in a café, retail store, or grocery environment is beneficial.

Additional Information

Join us at The Soap Factory where your energy fuels great service! We’re dedicated to supporting our team’s growth while providing an engaging workplace filled with opportunities to develop your skills in the food industry. All positions are paid roles that offer valuable experience in a lively hospitality setting