Job Description

Position Title: F&B Supervisor – Happy Valley Day Lodge

Reports to: Senior F&B Management

Wage: $21.00-$23.00/hourly

Target Start Date: Friday, November 6th, 2026

of Position:

• This position is responsible for the supervision of four unique business units (Quick Service Café, Quick Service Burger Restaurant, Full Service Lounge, & Banquet/Events Program) within the Happy Valley Day Lodge.
• Possess a strong ability to stay focused and organized and lead a group of 30-40 staff in a fast-paced environment, while maintaining a high level of hospitality and service standards.
• Assist in Menu Creation, Scheduling, Payroll, Cash Management, Event Planning & Execution, Inventory Management and Ordering, and other administrative functions as assigned.
• Is responsible for the safe and responsible service of alcohol at the venue at all times. Must always abide to all liquor laws and the Terms and Conditions of a food primary liquor license.
• Provide training and support to all employees at the venue to achieve guest satisfaction. Teammates will include Server, Hosts, Bussers, Bartenders, Support Team, Event Staff & F&B Attendants.
• Responsible for actioning building maintenance and attention to risk management in and around the Day Lodge.
• Communicate with the Management team though writing in manager logs and also verbally on a daily basis.
• Manage all aspects of employee success through one on ones and team coaching.
• Responsible for actioning building maintenance and attention to risk management in and around the outlet.
• Maintains a high level of professionalism, and grooming at all times.
• Participate in weekly management meetings, providing suggestions on how to improve guest experience.

Experience and requirements:

• Experience in a fast-paced restaurant environment in a leadership role
• Min 2yrs+ experience in full-service restaurant supervision
• Min 2yrs+ experience in banquet/event supervision
• High knowledge of Wine & Spirits
• Experience in managing/working with a large group of seasonal staff
• High knowledge of computers and Toast systems (or other POS systems)
• High level of diplomacy and proven problem-solving skill dealing with teams and guests
• Experience in tips/gratuities an asset
• Bartending and serving experience an asset
• Must be 19 years old
• Have a Serving it Right Certificate

Duties and abilities include:

• Possess a strong ability to stay focused and organized in a fast-paced environment.
• Maintain a high level of attention to detail in written and verbal correspondence
• Performs daily administrative duties relating to event management, ordering, requisitions and team development.
• Data entry duties for financial reporting or menu printing
• Provide on the floor support to all employees to maintain guest satisfaction levels
• Assist in monthly inventory counts
• On the floor supervision of the outlet and events while on shift
• Communicate with the senior management team
• Strongly involved in the SWP& SJP training making sure that the staff are adhering to these standards.

Working Conditions:

• Able to work long hours and expected to work overtime in busy periods and holidays
• Be on feet for extended periods of time
• Able to Lift 50lbs and bend and push repeatedly
• Hospitality training an asset

Other Skills:

• Exceptional attention to detail
• Excellent communication skills
• Problem solving skills
• Exceptional leadership skills
• Passion for a high level of customer service
• High level of cash handling experience
• Working knowledge of Toast system (or other POS systems)