Events Operations Supervisor
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
About the role
Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events.
Critical responsibilities:
Design, confirm, and communicate room layouts and set-up requirements for special events.
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations.
Transmit information or documents using computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare weekly departmental payroll paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems.
Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events.
Successful Candidates will have:
Ability to prioritize, multi-task and to work under pressure.
Customer service experience
Strong efficiency in spoken and written English Language
Experience in a similar role for at least 1 year
Sound knowledge of hospitality, food and beverage or banquet operations
Proven ability in people management and ability to lead teams under pressure
Current RSA
Flexibility to work a rotating roster including evenings when required, weekends/public holidays
The Benefits
Enjoy the benefits of:
Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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