Job Description

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Available Opportunities:

• Mahogany Restaurant – Permanent Full-Time (40 hours per week)
• Mahogany Bar – 12 Month Max Term Full-Time (40 hours per week), with the possibility of extension

Located within Crown Sydney's premium gaming environment, Mahogany Bar delivers exceptional food and beverage experiences to guests in a fast-paced, luxury setting. This role is ideal for a hospitality leader who thrives in high-volume operations and is passionate about service excellence, team development, and creating memorable guest experiences.

About You:

• Previous supervisory experience in a premium bar, restaurant, gaming floor or high-volume hospitality environment
• Strong leadership capability with a passion for coaching, mentoring and developing teams
• Exceptional presentation and grooming standards suited to a luxury environment
• Comfortable engaging with guests and leading by example in a highly visible role
• Strong organisational, decision-making and time-management skills
• Ability to succeed in a fast-paced, service-driven environment
• Must be available to work a rotating 24/7 roster, including overnight shifts, nights, weekends and public holidays is essential
• Current NSW Responsible Service of Alcohol (RSA) competency card required
• Ability to obtain and maintain a Casino Special Employee Licence (subject to police and credit checks)

The Role:

Mahogany Bar and Restaurant play an integral role in Crown Sydney's premium gaming floor, delivering exceptional food and beverage experiences within a luxury environment. As a Food & Beverage Supervisor, you will support the management team in driving service excellence, leading high-performing teams and ensuring every guest interaction reflects Crown Sydney's premium standards.

You will lead by example on the floor, support daily venue operations, coach and develop team members, and contribute to creating memorable guest experiences while ensuring the venue operates efficiently and effectively.

Key Responsibilities:

• Leading the team during service to deliver exceptional guest experiences
• Supporting day-to-day operations of Mahogany Bar
• Coaching, mentoring and motivating team members to achieve high performance
• Maintaining luxury service standards in a fast-paced environment
• Building strong relationships with guests through proactive engagement
• Monitoring operational efficiency and supporting continuous improvement initiatives
• Ensuring compliance with RSA, safety and operating procedures
• Creating a positive team culture focused on service excellence

You'll Bring:

• Experience supervising teams within premium bar, restaurant or hospitality environments
• A genuine passion for hospitality and guest engagement
• Strong operational awareness and the ability to remain calm under pressure
• Excellent communication and leadership skills
• High attention to detail and commitment to service excellence
• The ability to support and inspire teams while consistently leading by example

Desirable:

• Experience within premium dining, luxury hospitality or gaming environments
• Additional language skills such as Mandarin, Cantonese, Vietnamese or Thai

Why Join Crown Sydney?

• Be part of a high-performing and inclusive team delivering premium guest experiences
• Ongoing training with world-class food and beverage brands
• Career development and progression opportunities across Crown Resorts
• Access to our on-site staff restaurant with complimentary meals, plus generous on-property dining discounts
• Professional uniform provided, laundered free on-site!
• Accommodation discounts across Crown Resorts in Sydney, Melbourne and Perth

Only candidates holding unrestricted working rights will be considered.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.