Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

Four Seasons Hotel Hampshire is looking for an enthusiastic, dedicated, and passionate individual to join our Food & Beverage team as a Food & Beverage Supervisor on a fixed-term maternity cover contract until January 2027.

This is an exciting opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences and supporting the day-to-day operation of our Food & Beverage outlets. As a Food & Beverage Supervisor, you will play a key role in leading service teams, supporting management, and ensuring the highest standards of luxury hospitality are consistently delivered. You will help create memorable experiences for our guests while fostering a positive and engaging environment for your colleagues.

What you will do

• Supervise the day-to-day operation of assigned Food & Beverage outlets, ensuring exceptional service standards are maintained at all times.
• Lead by example during service periods, providing guidance and support to team members.
• Assist with training, coaching, and developing colleagues to enhance performance and service delivery.
• Ensure guest requests and concerns are handled professionally, resolving issues quickly and effectively.
• Support the management team in monitoring service quality and maintaining luxury hospitality standards.
• Assist with opening and closing procedures, ensuring operational readiness and compliance.
• Maintain high standards of cleanliness, presentation, and organisation throughout all service areas.
• Ensure compliance with health, safety, hygiene, and company policies and procedures.
• Support stock management, ordering processes, and inventory controls as required.
• Promote teamwork and a positive working culture while delivering outstanding guest experiences on every shift.

What you bring

• Previous experience in a Food & Beverage supervisory role within a hotel, restaurant, or luxury hospitality environment.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong leadership skills with the ability to motivate, coach, and support a diverse team.
• Excellent communication and interpersonal skills.
• High attention to detail and commitment to maintaining luxury service standards.
• Strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• A proactive approach to problem-solving and decision-making.
• Good knowledge of food and beverage service standards, practices, and operations.
• Flexibility to work evenings, weekends, and holidays as business demands require.

What we offer

• Excellent Training & Career Development opportunities.
• Hotel Service Charge.
• Employee Travel Programme.
• Free meals at Henry's while on duty, including fruits and coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Holiday entitlement increases with years of service up to 33 days off.
• Bupa dental plan.
• Opportunities to build a successful career with global potential.
• Free uniform dry cleaning available.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream salary advance benefit.
• Employee recognition programmes.