Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Senior Food and Drinks Supervisor, you’re not just overseeing the seamless execution of Food & Drinks Service operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Together with the team, deliver excellent service to all Guests visiting the restaurant, bar and JAQ Atelier to ensure guest satisfaction and quality to the highest standards
• Be responsible for the sequence of service of JAQ Atelier - Rotterdams first immersive Art & Dining experience
• Carry out active upselling through storytelling of all Food & Drinks offerings and train Team Members to do the same so the team can achieve budgeted sales together and tailor the best experience for every guest visiting our venues
• Efficient handling of guests' complaints and follow-up to make sure the guest leaves happy, always communicate with the Food & Drinks Manager and F&D Venues Manager
• Keep an overview and structure of the restaurant, bar, JAQ Atelier as well as communication with the Kitchen and Stewarding department
• On-boarding and training of new Team Members; ensure they have a warm, friendly welcome and make sure they have all the knowledge, skills and confidence to be successful in their job
• Order beverages and making the schedule; through our suppliers and dedicated planning systems, as well as other administrative duties

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

We are looking for a senior Food & Drinks Supervisor - someone who:

• Has experience as Food & Drinks Supervisor; preferably in a 5* hotel
• Is passionate about delivering excellent service to our guests
• Enjoys having conversations with guests to build relationships and loyalty
• Is able to solve any challenge or complaint that might arise - always keeping Guest Satisfaction in mind
• Is able to keep an overview and structure of the different venues - ensuring efficiency
• Can train, motivate, coach and guide Team Members
• Keeps an eye on Guest Experience Scores, Upsell Incentives and other KPI's
• Has full knowledge of facilities in the hotel, awareness of our menus and is able to communicate this to guests and train the Team Members to these standards