Job Description

Red Mile team members are driven by their desire to create outstanding experiences for both our patrons and fellow employees. We pride ourselves on being a part of an organization whose focus is to bring world-class entertainment to those living in and visiting the “Horse Racing Capital of the World.” If you aspire to create memorable experiences, we invite you to explore our exciting and dynamic career opportunities.

Under general supervision of the Director of Food & Beverage, the Food & Beverage Supervisor is responsible for the daily supervision of all Food and Beverage outlets. Ensures that all food and beverage operations are executed to achieve established quality, service, safety and financial goals and objectives and in accordance with all applicable established laws and regulations.

Essential Duties:

Directly supervises, mentors, and trains the Beverage Service Supervisors, Beverage Servers, Cocktail Servers, Bartenders, Stockers and Barbacks.

• Trains and supervises the beverage staff.
• Reports the status of operations, concerns or any standard variances relating to the beverage stations, beverage service personnel, or inventory levels to the Food and Beverage leadership.
• Work alongside the Food and Beverage Leadership to ensure operational efficiency within the department.
• Maintains, fully understands and enforces liquor policies and procedures, rules and ordinances.
• Provide prompt, courteous, and friendly beverage service to all guests.
• Address guest and team member concerns and resolves conflicts.
• Maintains a neat, clean, orderly, organized, safe, well-stocked, and comfortable work environment for team members and guests.
• Greet guests and build personal first name relationships.
• Assist in re-stocking beverage service areas with the necessary supplies to meet guest needs.
• Performs other duties as assigned.

Requirements

Education and/or Experience (include certs or licenses needed):

• High School Diploma or equivalent.
• Previous cash handling experience is required.
• Supervisory experience is a plus.
• Must be able to read, write, speak and understand English; Bi-Lingual is a plus.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Essential Duties listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Candidate will work varied shifts including nights, weekends, and holidays.

Physical Requirements:

The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear.