Job Description
Position - Food & Beverage Supervisor
Hourly Rate - $27
Your Role & Responsibilities
• Lead the day-to-day operations of assigned food & beverage outlets, ensuring exceptional service, team efficiency, and strict adherence to brand standards.
• Manage opening and closing procedures, including checklist completion, side work, and accurate cash handling.
• Support the Outlet Manager in onboarding, training, mentoring, and motivating front-of-house staff—servers, bartenders, bussers, and hosts.
• Oversee service during peak periods, providing on-the-floor leadership and resolving guest concerns promptly and professionally.
• Ensure menus, POS systems, table settings, and service areas are always clean, updated, and fully stocked.
• Partner with culinary leadership to ensure seamless coordination between front- and back-of-house, with attention to ticket times, special requests, and guest feedback.
• Assist with scheduling, timecard approvals, inventory tracking, and daily reporting as needed.
• Enforce compliance with all safety, sanitation, and health regulations throughout service areas.
What You’ll Bring
• Minimum 2 years of experience in a high-volume restaurant, hotel, or resort setting, including at least 1 year in a supervisory or team lead role.
• Strong understanding of restaurant service standards, food and beverage presentation, wine, and cocktail knowledge.
• Demonstrated ability to lead, coach, and motivate a diverse service team in a fast-paced environment.
• Excellent communication, conflict-resolution, and guest-service skills.
• Proficiency with POS systems (e.g., Micros, Aloha), Microsoft Office Suite, and timekeeping software.
• Flexibility to work evenings, weekends, and holidays as business requires.
• Current food handler certification and responsible alcohol service certification (e.g., RBS, TIPS).
Bonus Points For
• Prior leadership experience in a resort setting with multiple outlets or venues.
• Familiarity with restaurant analytics and reservation systems (e.g., Avero, ProfitSword, OpenTable).
• Bilingual abilities, particularly in Spanish.
