Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas.
Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations.
Maintain clean and neat work area.
Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures.
Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
Must follow all cash handling SOP's of the venue they are working.
Performs all other duties as assigned by management.
Note - this position will not involve any function involving casino gambling by patrons.
High school diploma or GED equivalent preferred.
Previous serving experience required.
Excellent customer service/communication skills essential.
Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going.
Must have the ability to obtain and hold an Occupational License as required by the Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC {Alcohol & Tobacco Commission) License.
Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs.
ADDITIONAL REQUIREMENTS
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and co-workers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events.
Maintains a professional work environment with management and staff.
Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts.
Frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting.
Must be able to lift up to 50 pounds.
Horseshoe Indianapolis is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.
Access to general gaming floor, and may required access to the Employee Service Window {ESW) of the Cage to obtain F&B bank.
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
