Job Description

Overview

Town and Country Resort is on a mission.

We are building a restaurant that is worthy of Michelin recognition—and our immediate goal is earning a Bib Gourmand.

That means the details matter. The food matters. The service matters. The wine, cocktails, pacing, hospitality, consistency, and the experience from the moment a guest walks through the door all matter.

We're looking for a Restaurant Manager who wants to be part of that journey.

This isn't simply a restaurant management position. It's an opportunity to help shape the identity, culture, and standards of a restaurant with serious culinary ambitions.

If you have high standards, a genuine passion for hospitality, and the leadership skills to bring a team along with you, keep reading. #TowncountrySD starting salary $72,000.

Responsibilities

What You'll Do

Lead Exceptional Service

• Lead daily front-of-house operations and ensure every shift meets ARLO's standards for service and hospitality.
• Maintain a strong presence on the floor and actively engage with guests, employees, and the operation.
• Monitor service pacing, table turns, reservations, seating, food delivery, beverage service, and overall guest experience.
• Anticipate problems and address them before they become guest complaints.
• Conduct pre-shift meetings and ensure the team is prepared for the day's business.
• Maintain consistency in service standards across every shift.

Help Us Earn That Bib Gourmand

• Understand that Michelin-level recognition is about more than great food—it is about the complete guest experience.
• Partner closely with culinary and beverage leadership to maintain exceptional standards.
• Develop a deep understanding of the menu, ingredients, preparation, wine, cocktails, and the story behind what we serve.
• Ensure the team can confidently describe menu items and make thoughtful recommendations.
• Pay attention to the details that separate a good restaurant from a great one.
• Constantly look for opportunities to improve food quality, service execution, hospitality, and consistency.

Build a Great Team

• Coach, mentor, and develop front-of-house employees.
• Set clear expectations and hold the team accountable.
• Recognize great performance and provide meaningful feedback.
• Help create a culture where people take pride in their work and genuinely care about the guest experience.
• Support onboarding, training, menu education, and ongoing development.
• Lead by example—especially when the restaurant is busy.

Own the Guest Experience

• Create genuine connections with guests and make them feel recognized and valued.
• Handle guest concerns with professionalism, urgency, and good judgment.
• Turn service recovery opportunities into opportunities to build loyalty.
• Get to know our regulars and help create the kind of experience that brings guests back.
• Be curious about what guests think and use feedback to make ARLO better.

Partner With Culinary & Beverage

• Work closely with the culinary team to ensure food quality, presentation, timing, and consistency meet expectations.
• Maintain strong communication between the kitchen, dining room, and bar.
• Participate in menu tastings and education.
• Help the service team understand not only what we serve, but why we serve it.
• Support a culture of collaboration rather than an "us versus them" mentality.

Support the Business

• Assist with scheduling, labor management, inventory, purchasing, and cost controls.
• Monitor operational performance and identify opportunities for improvement.
• Support restaurant events, special programming, and high-volume service periods.
• Assist the General Manager with administrative and operational responsibilities.
• Step into a leadership role in the General Manager's absence.

Qualifications

What You'll Do

Lead Exceptional Service

• Lead daily front-of-house operations and ensure every shift meets ARLO's standards for service and hospitality.
• Maintain a strong presence on the floor and actively engage with guests, employees, and the operation.
• Monitor service pacing, table turns, reservations, seating, food delivery, beverage service, and overall guest experience.
• Anticipate problems and address them before they become guest complaints.
• Conduct pre-shift meetings and ensure the team is prepared for the day's business.
• Maintain consistency in service standards across every shift.

Help Us Earn That Bib Gourmand

• Understand that Michelin-level recognition is about more than great food—it is about the complete guest experience.
• Partner closely with culinary and beverage leadership to maintain exceptional standards.
• Develop a deep understanding of the menu, ingredients, preparation, wine, cocktails, and the story behind what we serve.
• Ensure the team can confidently describe menu items and make thoughtful recommendations.
• Pay attention to the details that separate a good restaurant from a great one.
• Constantly look for opportunities to improve food quality, service execution, hospitality, and consistency.

Build a Great Team

• Coach, mentor, and develop front-of-house employees.
• Set clear expectations and hold the team accountable.
• Recognize great performance and provide meaningful feedback.
• Help create a culture where people take pride in their work and genuinely care about the guest experience.
• Support onboarding, training, menu education, and ongoing development.
• Lead by example—especially when the restaurant is busy.

Own the Guest Experience

• Create genuine connections with guests and make them feel recognized and valued.
• Handle guest concerns with professionalism, urgency, and good judgment.
• Turn service recovery opportunities into opportunities to build loyalty.
• Get to know our regulars and help create the kind of experience that brings guests back.
• Be curious about what guests think and use feedback to make ARLO better.

Partner With Culinary & Beverage

• Work closely with the culinary team to ensure food quality, presentation, timing, and consistency meet expectations.
• Maintain strong communication between the kitchen, dining room, and bar.
• Participate in menu tastings and education.
• Help the service team understand not only what we serve, but why we serve it.
• Support a culture of collaboration rather than an "us versus them" mentality.

Support the Business

• Assist with scheduling, labor management, inventory, purchasing, and cost controls.
• Monitor operational performance and identify opportunities for improvement.
• Support restaurant events, special programming, and high-volume service periods.
• Assist the General Manager with administrative and operational responsibilities.
• Step into a leadership role in the General Manager's absence.

What We're Looking For

• 2+ years of restaurant management or supervisory experience, preferably in an upscale, chef-driven, or high-volume restaurant.
• A genuine passion for food, beverage, and hospitality.
• Strong knowledge of restaurant service and front-of-house operations.
• The ability to lead with confidence while remaining approachable and collaborative.
• Excellent communication and problem-solving skills.
• Strong attention to detail and a commitment to consistency.
• The ability to coach and develop employees rather than simply direct them.
• A willingness to learn, taste, ask questions, and continually improve.
• Availability to work evenings, weekends, holidays, and special events.

Town and Country Standard

We're looking for someone who believes:

Good enough isn't good enough.

You notice when the table isn't quite right.You taste the sauce.You know when service is dragging.You recognize when a server needs coaching—and when they deserve a high five.You care about the details guests may never consciously notice.

Most importantly, you understand that Michelin recognition isn't achieved by chasing Michelin. It's achieved by consistently delivering an exceptional experience.

Why Town and Country?

Our ambitions extend well beyond the traditional hotel model.

If you are passionate about restaurants and bars, obsessed with hospitality, and motivated by the idea of building something exceptional, we want to hear from you.