Job Description

Food and Beverage Manager

Mandarin Oriental New York is looking for a Food and Beverage Manager to join our Food and Beverage Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the Food and Beverage Manager is responsible for managing and organizing the service staff efficiently, overseeing reservation seating, leading the welcome to the guest and constantly circulating the dining room searching for opportunities to improve service. F&B Managers and the Assistant Director Food and Beverage.

The Food and Beverage Manager reports to the Assistant Director of Food and Beverage.

As Food and Beverage, you will responsible for the following duties:

• Maintains expert level knowledge of all menus, all ingredients and techniques including but not exclusive to:
  • Curent à la carte cocktails.
  • Curent prix fixe menu cocktails.
  • Current beers, both in bottle and on tap.
  • Current wines by the glass.
  • Current a la carte food items.
  • Current prix fixe menu food items.
  • All spirits on current menu.
• Participates in pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the day’s service.
• Participates in the development, implementation and management of food and beverage marketing activities as directed by the Director and Assistant Director Food & Beverage
• Maintains and communicate FOH department control and cash handling procedures.
• Assists in the training of new hires and continuing education programs for current staff.
• Assists with organization of private events as directed by the Director and Assistant Director Food & Beverage.
• Ensures the maintenance and compliance of alcohol safety regulations.
• Ensures that The MO Lounge and IRD service team meets and exceeds guest expectations
• Greets guests and maintains welcoming atmosphere with the goal of establishing return guests.
• Ensures that staff maintains a professional attitude and proper appearance and uniform standards.
• Supervises and manages set-up and break-down of dining room before and after service.
• Instructs staff of correct maintenance and use of equipment.
• Maintains and sets expert level example of guest relations.
• Anticipates guest needs and respond promptly.
• Accommodates all requests for information courteously.
• Communicates Person of Note (PON) arrivals and special requests to fellow management.
• Responds to guest complaints with the utmost professionalism and represents the brand at all times and balancing the guest’s best interests with the company’s.
• Monitors and ensures that all aspects of service conform to departmental and brand standards.
• Ensures that MONYC standards are met at all times.
• Accountable for upholding MOQA, FORBES, LQA, LQE standards at all times
• Fully comply with all FLHSS&E and Safe & Sound Procedures standards
• Performs other duties as assigned by the Director and Assistant Food & Beverage.
• Fills in for any FOH position when needed and applicable, including but not limited to: set up, serving, cleaning, and hosting.
• Assists with the maintenance of time and attendance punches of all FOH employees.
• Administers verbal and written testing to FOH staff of menu items as the Director and Assistant Director Food and Beverage
• Reports on the day, guest experience, staff performance, and unusual happenings during end of service report.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Food and Beverage Manager, we expect from you:

• Ability to communicate in proper English both verbally and in writing.
• Ability to provide legible written communication in English.
• Ability to compute basic mathematical calculations.
• Ability to perform basic computer functions including but not limited to email and word processing.
• Ability to navigate point of sales systems with ease.
• Ability to effectively use time and attendance software.
• Five (5) or more years’ experience in restaurant service position with three (3) or more of these years having been in a supervisory role.
• Minimum Twenty-one (21) years of age to serve alcoholic beverages.
• Training others in policies and procedures related to the FOH department.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

• Salary $80,000 to $85,000 yearly- commensurate with experience
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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