Job Description

WHAT WILL I ACTUALLY BE DOING?

The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable. If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.

Regarding the role and responsibilities, you will need to perform the followings:

As the Food & Beverage Manager at the upcoming voco Muscat Al Mouj, you will spearhead all F&B operations across restaurants, bars, room service, and banquets. Your mission is to ensure operational excellence, deliver exceptional guest experiences, and drive financial performance. As a pre-opening team member, your creativity and leadership will shape our food & beverage culture from launch day.

• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints making sure you maintain a high level of guest satisfaction.
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Regularly communicate with guests to ensure expectations are met.
• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions.
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef.
• Handle food and beverage inventory procedures.
• Help prepare the hotel’s annual budget and the setting of departmental goals.
• Monitor budget and control expenses with a focus on food, beverage, and labor costs.
• Identify additional sales opportunities to enhance revenue.
• Drive promotions that deliver great dining experiences for guests at a good value
• Receiving and posting cash correctly.

WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?

• University / College degree holder in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• 3-4 years’ experience in a similar position or a related field with a proven record of accomplishment or success.
• Excellent written and spoken communication skills in English and Arabic with other languages preferred.
• Experience in a 5-star hotel/resort international chain is essential.
• Able to handle stressful situations, work in a fast-paced environment and prioritize well.
• High level of energy, work ethics and drive to achieve operational and business goals.
• Strong leadership, team building, interpersonal and communication skills.
• Strong analytical, problem solving and organizational skills.
• Display a positive attitude and strong work ethic.
• An eye for detail and a focus on quality standards.

HOW DO I DELIVER THIS?

The idea of a Host in a hotel in itself is not unusual. The idea that Everyone’s a Host is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.

Be Thoughtful – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.

Be Natural – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.

Make It Memorable – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.