Direct and organize the activities of the Food and Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize hotel Profitability.
REPORTS TO: Director of Operations
ESSENTIAL JOB FUNCTIONS:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.
3. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, e.g. room service, banquets, kitchen, restaurants, food outlets, etc.
4. Develop, implement and monitor schedules for the operation of all food and beverage outlets, and sub-departments to achieve a profitable result.
5. Participate with Food and Beverage management team in the creation of menus designed to attract a predetermined customer market.
6. Implement effective control of food, beverage and labor costs among all sub-departments to Crescent standards. Review daily time punches and punch edits to ensure they are updated accurately each day and compare to any written time edit logs.
7. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
8. Assist managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.
9. Regularly review and evaluate the degree of guest satisfaction of the individual restaurants and banquet service, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment.
10. Develop operating tools necessary and incidental to modern management principles, e.g. budgeting, forecasting purchase specifications, etc.
11. Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department. Plan and administer a training and development program within the department which will provide well trained associate at all levels.
12. Communicate both verbally and in writing to provide clear direction to staff.
13. Comply with attendance rules and be available to work on a regular basis. Will also be working rotation with the Manager-On-Duty (MOD) program.
14. Perform any other job-related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have 4 years of Food & Beverage experience.
Must have the ability to communicate in English.
Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.
Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Considerable skill in complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
