Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

· Oversees Daily Operations and Achieving Targets
· Works closely with the manager to forecast sales, covers and payroll costs.
· Supervises the daily operation and ensures sufficient manning coverage for operations.
· Assigns the supervisors with responsibilities and tasks that they are best suited for.
· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.
· Consistently adheres to timeline of deliverables.
· Maintains consistency in quality of food, beverage, and service above all else.
· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.
· This includes in depth and supervision knowledge of bar and wine operations.
· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.
· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). Is present in the operation during all meal periods.
- Provides a Leading and Consistent Guest Experience
· Is pro-actively engaged in guest service.
· Promotes sales through direct guests’ contact.
· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
· Handles guest complaints and comments competently and swiftly.
· Leads the service team to personalise guest experience and in accordance with Hotel Standards.
· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
· Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.
- Any other duties/tasks as requested by management.
• At least 3 year(s) of working experience in the position
• Experience or knowledge of F&B Operations is essential
• Proficiency in Microsoft Office, Opera PMS, Micros, GXP
• Highly developed organizational skills
• Possess initiative and pro-activeness
• Outstanding verbal and written communication skills
• Ability to handle sensitive information in a confidential manner
As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide. As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore. 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars. $4000 - $8000.

This company is an equal opportunity employer.

frnch1