This is a unique and exciting opportunity to join the team as the Service and Wine Director at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 million transformation, and we are now seeking motivated, enthusiastic professionals to become integral members of our team.

As the Service and Wine Director for the Hotel Oceana Santa Monica’s Sandpiper restaurant, you directly supervise all food and beverage staff and ensure unparalleled food service for both the restaurant and room service. Your goal is to achieve high guest satisfaction and exceptional service. If you have at least three years of food service experience at a luxury restaurant, we want you to apply today. We will schedule in-person and digital interviews for qualified candidates over the next few weeks.

Apply today! Then, check your phone and email messages frequently for a message about scheduling a brief phone interview.

The How…

You will use your three years of food and beverage experience (with at least one year in a supervisory role) in a fine dining operation to direct and coordinate the restaurant’s day-to-day operations. Your attention to detail will support the management team in maximizing the restaurant’s profitability through adequate staff, vendor, and inventory management.

Your passion for the food service industry and deep understanding of all aspects of restaurant operations will be an asset as you will frequently work with the on-site leadership team to achieve revenue goals, hire, train and develop new staff, address guest concerns quickly and effectively, and ensure the hotel is meeting its regulatory obligations regarding food service, training, and employment.

Your friendly, efficient, and high-touch approach is perfect for engaging guests and team members. You appropriately address guest concerns and escalate complaints as needed. Still, you can maintain and enforce company standards regarding operational processes and procedures related to the hotel’s food and beverage outlets.

The Details…

You will work a full-time hospitality schedule, defined by operational needs, which includes weekends and holidays.

Willing to conform to hotel dress and grooming standards, which include meeting the hotel’s dress code, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair.

We offer a range of benefits to meet your needs, including medical, dental, vision, 401(k) retirement savings account, and basic life insurance options. New employees accrue 80 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six annual holidays*.

After you apply, please listen to voicemails, answer calls from unknown numbers, and check emails for a message from us regarding the next step.

*To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.

Hotel Oceana Santa Monica is an Equal Opportunity Employer.

We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Required Skills and Abilities

• Treats all guests with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethics
• Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled
• Excellent verbal and written communication skills with the ability to write and speak clearly
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality
• Knowledge of laws and regulations related to the operations of a fine dining establishment
• Ability to function well in a fast-paced, high-volume environment, where multitasking and time management are require

Education and Experience

• A minimum of one year of supervisory experience in front-of-house fine dining operations and at least four years of food and beverage experience in a luxury food-service environment is required
• Minimum of two years of experience in a supervisory role
• Prior catering experience preferred
• Proficiency in POS systems and basic restaurant software
• Food handling and Beverage Service certifications (ServSafe and RBS) required
• Proficient with Microsoft Office Suite or related software

Physical Requirements

• Expected work hours: Full-time on a schedule defined by operational needs
• Travel: None
• Work environment and physical demands:
  • Able to frequently lift or move items weighing up to 10 pounds; occasionally needs to lift or move items weighing up to 20 pounds
  • Able to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safely
  • Able to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking, climbing stairs, stooping, kneeling, or crouching to perform functions
• FLSA Status: Exempt

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.