Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The F&B Intern is responsible for learning the overall operation of The Chase Club, Pool/Patio Service, Room Service and Banquet events. Other duties include learning about food and beverage costs control, menu concept development, sales promotions, employee training, payroll, and managing talent in The Chase Club.

Operational/Functional

• Maintain budgeted cost for The Chase Club.
• Conduct inventories and maintain par stocks.
• Direct menu development.
• Organize and execute special events and promotions.
• Ensure all Local and Federal alcohol and tobacco laws are adhered to.
• Ensure compliance with all health and sanitation laws and uphold cleanliness standards.
• Coach and counsel as needed.
• Ensure superior guest satisfaction.
• Directly supervises Servers, Bar Backs, Host/Hostesses, and Bartenders in the Outlet.
• Carries out management responsibilities in accordance with the organization's policies and applicable laws.
• Training employees; planning, assigning, and directing work; addressing complaints and resolving conflicts.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Managing your Team
  • Attract, retain, and motivate the best talent
  • Responsible for monitoring, measuring, and recognizing the performance of team members who directly report to the role and indirect reports
  • Support, comply, and promote company initiatives, policies and guidelines.

• Leading with Passion
  • Responsible for ensuring success through the eyes of employees, guests, and owners
  • Utilize and collaborate with resources across different departments
  • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
  • Focus on the mission and well-being of the department, hotel, and company as a whole
  • Lead by example and operate with integrity and respect
  • Inspire our team to embrace and demonstrate our values and GUEST People Standards

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1-2 years of experience in a hotel, restaurant, or bar.
• Basic bartending skills
• Ability to satisfactorily communicate in English with guests, management, and coworkers
• Ability to compute basic math calculations.
• Working knowledge of Micros, Excel & Word
• Familiarity with Food and Beverage controls.
• Track record of delivering exceptional guest and client experience
• Excellent time management skills
• Demonstrable expertise in analysis and action-taking
• Excellent oral and written communication
• Excellent organization skills
• Appropriate professional appearance and demeanor
• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve-hour shifts are sometimes required.

Additional Job Information/Anticipated

Pay Range

Pay Rate $19.00/hr. plus tips. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.