Job Description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

The Houseperson plays a crucial role in maintaining cleanliness and organization within various vessels in San Francisco and Berkeley. This position supports the housekeeping and maintenance teams by ensuring that public spaces, corridors, and back-of-house areas are clean, tidy, and well-stocked. The Houseperson contributes to creating a positive guest experience by upholding high standards of cleanliness and assisting in the smooth operation of the facility.
Duties and Responsibilities:
Cleaning and Maintenance:
● Sweep, mop, and vacuum floors in public areas, corridors, and back-of-house spaces.
● Dust and polish furniture, fixtures, and surfaces.
● Empty trash receptacles and dispose of waste properly.
● Clean and sanitize restrooms, replenishing supplies as needed.
● Monitor and maintain cleanliness standards in designated areas.
Supply Management:
● Restock housekeeping carts with linens, toiletries, and cleaning supplies.
● Ensure adequate stock levels of supplies in storage areas.
● Report any shortages or damaged items to the appropriate supervisor.
Collaboration and Communication:
● Coordinate with housekeeping and maintenance staff to prioritize tasks and address any maintenance issues.
● Communicate effectively with supervisors and team members to ensure smooth operations.
● Report any maintenance or safety hazards to the appropriate department for resolution.
Adherence to Safety and Compliance Standards:
● Follow established safety protocols and procedures to maintain a safe working environment.
● Adhere to cleanliness standards and guidelines set by the organization and regulatory authorities.
● Handle cleaning chemicals and equipment safely and responsibly.
● Adhere to safety regulations, procedures, and best practices to prevent accidents, injuries, or damage to property.
● Must be able to lift 50+ lbs on a consistent basis.
Qualifications:
● High school diploma or equivalent preferred.
● Previous experience in housekeeping or a similar role preferred but not required.
● Strong attention to detail and a commitment to cleanliness and organization.
● Ability to work independently and as part of a team in a fast-paced environment.
● Excellent communication and customer service skills.
● Physical stamina and the ability to lift heavy objects and stand for extended periods.
● Flexibility to work weekends, holidays, and varying shifts as needed.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.