Job Description

Position Title: Winter Seasonal Host
Reports to: Floor Supervisor / Restaurant Manager
Wage: $19.50/ph
Position: Seasonal Contract October – Early April / Hourly Position

The Winter Seasonal Host is the first point of contact for guests and plays a critical role in setting the tone for the dining experience. This role is responsible for warmly greeting and seating guests, managing waitlists and reservations and supporting front-of-house operations through communication and organization. In addition to traditional hosting duties; the host may also be required to assist with food running, drink delivery and side duties during peak times to support smooth service.

Experience and Requirements:

• 6+ months of experience in a restaurant, café, or customer service environment.
• Previous experience hosting or guest greeting preferred.
• Familiarity with reservation systems (Open Table) is an asset.
• Must be at least 19 years of age.
• Valid Serving It Right Certificate required.
• Ability to lift 25lbs and assist with light service duties.
• Comfortable working in a fast-paced, high-energy setting.
• Prior experience in a ski resort or seasonal venue is an asset.

Key Responsibilities but not limited to:

• Greeting guests with warmth and professionalism as they enter the restaurant.
• Manage waitlists, reservations and table assignments based on guest needs and flow.
• Escort guests to tables and communicate estimated wait times.
• Keep the host stand, entrance and lobby areas clean and organized.
• Coordinate with servers and managers to ensure smooth pacing and seating rotation.
• Support floor staff by running food and drinks during peak times.
• Assist with clearing and resetting tables when needed.
• Perform basic side duties such as refilling water stations, polishing glassware & napkins folds
• Communicate guest requests, feedback, or issues to management promptly.
• Uphold all service and safety standards including Serving It Right protocols.

Working Conditions:

• Availability for evenings, weekends and holidays are essential.
• Ability to stand, walk and move quickly for extended periods.
• Must be able to lift up to 25lbs and carry items such as trays or stacks of menus.
• Work is in a busy, high-volume environment; occasional outdoor transitions may occur in snowy conditions.

Additional Skills:

• Friendly, pleasant and welcoming presence.
• Strong organizational and time management skills.
• Calm under pressure with excellent guest service instincts.
• Team player who’s eager to jump in and help as needed.
• Attention to detail and commitment to cleanliness and efficiency.
• Knowledge of Canadian hospitality culture is an asset.