Job Description

Position Summary:
Do you share Hornblower's passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise? The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
Duties and Responsibilities:
Cruise Execution
● Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel
● Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service and entertainment
● Assist in gathering pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
● Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)
● Ensure that staff and guests adhere to all safety standards and procedures.
● Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest
● Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
● Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
● Observe and recommend line-staff that require further training and development to ensure proper and effective service
● Recommend approved programs that improve the level of service and product quality
Staff Management
● Assist in recruiting all front-line staff when necessary to fill vacant positions
● Partake in delivering training to all new front-line staff
● Assist with scheduling front-line staff according to staffing matrix
● Adhere to Company’s performance management guidelines for all discipline and termination situations
● Develop positive working relationships with city department heads and peers
● Develop strong teamwork within the staff
● Help develop and execute employee incentive programs
Administration
● Adhere to established cash control procedures and ensures standards are maintained when applicable
● Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs, concessions, etc.
● Administer payroll system including scheduling, checking, transmitting and processing
● Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling for servers, server assistants, bartenders and cruise directors
● Schedule front-line staff work periods to achieve maximum payroll efficiency
● Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements
● Attend all scheduled meetings
● Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)

Requirements & Qualifications:
● High school diploma or equivalent required
● Associates Degree preferred
● Minimum of two (2) years guest service experience
● Supervisory experience required
● Responsible alcohol service requirements—TIPS Certification required
● Health department sanitations codes & requirements—ServSafe Certification required
● Energetic and enthusiastic personality essential
● Basic computer skills are required
● Will work for extended periods without sitting
● Required to lift furniture and other heavy items such as dishes up and down stairs
● Will be required to be available for work on all major holidays
● Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident