Job Description

For those who dream bigger!

At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

As Duty Bar Manager you will be responsible for providing seamless service and overseeing the day-to-day operations of any of the Bars and Beverage Services at the Hermitage Hotel. This could include the Café, Snowline Bar, Panorama Restaurant, or Chamois Bar. The Duty Bar Manager leads by example through operational expertise, a passion for hospitality, and the ability to create an outstanding experience for guests.
The Duty Bar Manager implements initiatives to enhance the bar experience, including promotions and themed events, maintains high standards of beverage presentation, quality, and consistency, and Ensure compliance with responsible service of alcohol policies and licensing regulations.
What will you be doing?
• Lead, mentor, and motivate bar staff to deliver exceptional service.
• Engaging with customers to assess their satisfaction with the service
• In collaboration with the department leadership team, plan and schedule the team to deliver a positive guest experience
• To recruit, induct and develop all team members, as well as manage performance issues.
• Completing daily sales and management reports, identifying trends and opportunities
• Making guest reservations, greet guests, and assist with taking orders as required
• Maintaining stock of beverage items to ensure continuity of service
• Jumping feet first into the day and helping wherever is needed.
What will you bring to the role?
• A minimum of 12 month's experience in Beverage service is required.
• Qualifications in Hospitality are desired, E.g. A Duty Managers Certificate or the ability to obtain one with our support
• Experience in training new team members
• Knowledge of restaurant and beverage trends, cocktails, and bar operations.
• A strong desire to strive for excellence, with a high attention to detail
• Ability to work with grace under pressure and stress
The role and benefits:
• Fulltime, permanent position, minimum 60 hours per fortnight.
• Pay range is $29.00 - $31.00 depending on qualifications and experience.
• Accommodation at reasonable rent including power, and Wi-Fi.
• Free access to all activities offered by the Hermitage Hotel after first eight weeks service
• Generous discounts on food and beverage, available from your first day on the job.
• Discounted hotel accommodation for Friends and Family after eight weeks service.
• Live in Aoraki/Mt Cook National Park, with stunning surroundings and unparalleled views – a short and remarkable commute to work.

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.