Job Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

This position’s core responsibility is to provide support to the Director of Food and Beverage and the Food and Beverage leadership team. In addition, this position ensures that there is effective and efficient flow of work towards the goals and overall objectives of the Food and Beverage department. There will be daily interactions with the Director of Food and Beverage and the Food and Beverage leadership team. There will also be communication with guests, business partners, key suppliers, and miscellaneous incoming telephone contacts.

Start Date: June 2026

Position Type: Full-time Permanent

• Provide administrative support with duties including: calendar management, filing systems, meeting minutes, correspondence, expense reporting, telephone reception, mail preparation, and responding to emails

• Attend morning operations meetings to communicate restaurant statistics

• Responsible for inputting and submitting of bi-weekly payroll as needed

• Responsible for design formatting and printing of all restaurant menus

• Field general inquiries and direct information to appropriate F&B leaders

• Respond to any and all inquiries from guests including TripAdvisor reviews and Guest Centre (Open Table) comments

• Customize restaurant menus for VIPs and groups upon request

• Manage menu rollouts in accordance with process

• Booking and coordinating entertainment for the restaurants

• Track monthly Purchases and review monthly GL to ensure all expenses are accounted for

• Co-ordinate with other departments within the hotel to ensure the distribution of pertinent information and maintain an orderly working environment

• Work closely with the Food and Beverage team and with other team members in Conventions, Guest Services and throughout the hotel

• Assist with general coverage of the Executive offices

• Ensure a clean and safe working environment, and actively participate in health and safety initiatives

• Adhere to all hotel environmental policies and initiatives

• Assist with general coverage in the Dining Reservations department

• Ensure all menus follow brand guidelines and LQA standards

• Daily office Management

• Carry out any other tasks as assigned

Qualifications

• Two years of strong hotel experience required

• Interest and passion for digital design work (Menus) an asset

• Knowledge of Word and Excel computer systems is required; Guest Center (Open Table), Property Manager, Microsoft Office

• Adobe InDesign or Publisher is an asset

• Ability to maintain confidentiality

• Self-motivated, with the ability to make effective decisions

• Demonstrates initiative, and the ability to work with minimal supervision

• Ability to maintain high service levels under pressure

• Ability to consistently stand and walk throughout shift

• Strong at collaboration and communication

You may be required to work on holidays, weekends, overnights, and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that ou are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.