Job Description

Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.

We’re looking for experienced team members who have a passion for Food & Beverage to work across our hotel’s exciting venues - Ember & Vine Restaurant, Aviator Bar, Crowne Banquets, Shoalhaven Ballroom, and more!

To succeed as a Food & Beverage Attendant, you’ll bring flexibility and enthusiasm, with availability across mornings, days, and evenings, Monday to Sunday. Most importantly, you’ll be committed to delivering exceptional service and creating memorable guest experiences across all areas of our hotel.

Your day to day

• Create a warm welcome for every guest that sets the tone for their experience, providing attentive and efficient services, ensuring a delightful experience.
• Take orders and provide exceptional guest service while serving a diverse selection of dishes from our kitchen and bar.
• Prepare quality coffee, showcase local South Australian wines, craft outstanding cocktails and serve a range of other beverages.
• Keep the restaurant, bar and banquet areas clean, organised, and inviting, reflecting our commitment to excellence.

• Anticipate guest needs, address any issues promptly, and create memorable dining experiences that keep guests coming back.

What we need from you

• Previous customer service experience within the hospitality and/or hotel industry.
• Have an ambitious and positive attitude who works well with team members.
• Have a service focused attitude, with a talent for delivering impeccable table service.
• Responsible Service of Alcohol certification.
• You’ll know how to prepare a wide range of drinks. Ideally with formal bartending training.
• Flexible with nights, weekend and public holiday shifts.
• You’ll be on your feet most of the day with lots of bending and kneeling​​​.
• You excel at communication, radiating warmth and approachability that makes conversations easy and enjoyable.

• Display a commitment to our guests by consistently maintaining a high level of quality at all times.

What you can expect from us

We give our people everything they need to succeed and reward your hard work. With a range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.