Job Description

The Role | Te Mahi

We are seeking a Food and Beverage Attendant to join our team at Sudima Queenstown Five Mile. We are looking for a talented individual who is passionate about providing a positive dining experience every time to our customers.

Whether you are a seasoned professional in the foody scene, or a newcomer to hospitality, we are keen to talk with you! Full training will be provided.

This is a full-time job with minimum 30 hours per weeks and an hourly rate or $25 - $26.

Requirements

Responsibilities | Ngā Haepapa

• Provide a warm engaging welcome to all guests
• Work as a team to ensure exceptional service and dining experiences
• Preparation of various hot and cold drinks
• Seating guests, taking orders and delivering exceptional service at all times
• Preparation of the restaurant for service
• Taking external and internal phone inquiries and delivery of room service
• Settling guest accounts
• Ensuring a positive resolution and follow up with any guest complaints

About You | Ko Koe Tēnei

• Some flexibility to work varied rosters (which may include early morning starts, late finishes, weekends and public holidays)
• Exceptional grooming and hygiene standards
• Confident and timely table service
• Have a passion for creating extraordinary cocktails
• Ability to remain calm under pressure, willing to go the extra mile to ensure guests make the most of their day
• Outstanding communication and customer service skills, with good attention to detail
• Have a desire to learn and grow your hospitality career
• Experience in restaurant & bar service or customer facing role would be advantageous
• Valid Right to Work in NZ

Benefits

He kura te tangata - We are all valued

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels and restaurant
• Meals on duty, staff parking and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!

Hind Management, the company behind Sudima Hotels, operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.

Nau mai, haere mai, tauti mai!

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our

office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued