Job Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Part Time Food & Beverage Attendant, primarily focused on the cafe and restaurant. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

YOUR PURPOSE: To curate seamless and unforgettable dining experiences through tailored, refined service that embodies the elegance and sophistication of our luxury hotel. By anticipating guests’ needs and delivering impeccable attention to detail, this role ensures each dining moment is extraordinary, enhancing the overall guest experience.

Our Ambassador will:

• Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
• Perform basic day-to-day food and beverage service.
• Opening and Closing of cafe, restaurant or outlet.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
• Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.
• Ensuring to use the POS (Point of Sale) system correctly.
• Deliver orders promptly from the production area. (Kitchen and Bar area)
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced when delivered to the table.
• Providing the highest standard service to the guest.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Maintaining side stations are clean and organized daily.
• Maintain a working knowledge of beverages offered and how to prepare and serve them.
• Maintain hygienic food service techniques during service.

Qualifications

• At least 1 year experience in a luxury 5 star hotel
• Previous experience in Fine dining breakfast and dinner service
• Previous experience in luxury banqueting service
• Previous experience in Barista and Café style service
• Knowledge on gastronomy and beverages
• Use of Infrasys is a bonus
• Strong presentation and organisation skills
• Ability to work in the fast paced environment and be proactive
• Previous hotel or administration experience
• Positive bubbly personality

Additional Information

• Learn your Way - Access to our Docebo so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program