Farmina

Follow Up Pet Nutritionist/ Customer Service REMOTE

Farmina  •  $42k/yr  •  Greensboro, NC (Remote)  •  3 hours ago
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Job Description

Company Background: Farmina is nature and science in perfect harmony. Our mission is to develop the best all-natural, nutritious, and scientifically validated food that dogs and cats will love. Farmina is an innovative Pet Nutrition Company focusing on servicing dog and cat pet parents to make the best personalized nutritional decisions for their pet's well-being while providing life changing solutions along the way.

We at Farmina firmly believe in our company motto: Happy pet. Happy you.

Position Purpose

As a Follow Up Pet Nutritionist/Customer Service at Farmina North America, you will be responsible for driving sales through supporting pet parents to manage the health and well-being of their pet. The ideal candidate is proactive, eager to learn, and passionate about pets and nutrition. You're equally organized, efficient, and a self-starter that is looking to grow with Farmina in North America. This position will report to our Customer Service Manager in North America.

Requirements

  • 2-3 years' experience in customer service
  • Excellent verbal and written communication skills
  • Administrative and analytical skills
  • Proficient in Microsoft Word and Excel
  • Ability to work under pressure while handling high volume workload
  • Able to work independently
  • Bachelor’s degree preferred

Key Responsibilities

  • Support a minimum of 40 pet parents daily by providing solutions while ensuring the pet parent is satisfied.
  • Learn to identify customer needs to recommend the appropriate product and service offerings.
  • Respond to customer queries via phone, email, SMS, etc.
  • Provide clients nutritional and product support including but not limited to sending custom feeding plans (nutritional plan), creating condition sheets, and invite users to download the Farmina Genius App.
  • Assist Senior Customer Care representative with other follow-up related projects.

Benefits

  • Comprehensive Benefits Package including Medical, Dental, Vision Benefits and much more.
  • 90% Company Paid Employee Only Medical Plan Option
  • 401K with Employer Matching Program
  • Paid Holidays and Paid Time Off
  • Employee Discounts

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Farmina is An Equal Opportunity Employer

Farmina

About Farmina

Farmina Pet Foods is an Italian based family company with over 50 years of experience in pet nutrition and pet well-being, offering a series of products and services to help pet parents with the care of their pets.

Based on the needs of the pet, Farmina offers personalized dynamic nutrition plans, thanks to a worldwide network of Consultants and Veterinarians to help pet parents monitor their pet’s health, during the different stages of their life.

The company was founded in 1965 when Mr. Francesco Russo founded the Russo Mangimi company specialized in animal nutrition. In 1999, his son Dr. Angelo Russo, , driven by a passion for animals and from affection decided to operate in the pet food category with a new perspective; setting itself the ambitious goal to develop foods that are the result of scientific studies centered on the pet and his well-being.

Today Farmina has four factories and sells in more than 65 countries in the world on 5 continents.

More than ever pets are integral part of family households. They require love and affection, and most importantly, particular attention to their health needs.

Our mission is to help pet parents in taking extra care of their dogs and cats, by providing personalized solutions for their well-being.

We know well that making happy and healthy pets starts with a correct and balanced nutrition. That’s why we have developed a network of Nutrition Consultants to follow each pet in every stage of its life, with the correct nutrition plan based on its needs.

Happy pet. Happy you.

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
Amsterdam, NL
Year Founded
1965
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