Job Description

As a FOH Shift Manager at our bustling hospitality venue in Kelmscott, you will play a pivotal role in ensuring exceptional customer service and operational efficiency. This permanent, full-time position is ideal for a mid-senior level professional looking to lead a dynamic team in a fast-paced environment, contributing to the overall success and reputation of our establishment.

Responsibilities:

• Oversee daily front-of-house operations, ensuring high standards of service and customer satisfaction.
• Manage and train staff, fostering a positive and productive work environment.
• Handle customer inquiries and complaints with professionalism and efficiency.
• Monitor inventory levels and assist in stock management to ensure smooth operations.
• Implement and uphold health and safety regulations and company policies.
• Assist in scheduling staff shifts and managing payroll.
• Collaborate with kitchen staff to ensure timely and accurate service delivery.
• Prepare reports on sales, customer feedback, and staff performance.

Qualifications:

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple tasks effectively.
• Knowledge of health and safety regulations in the hospitality sector.
• Flexibility to work various shifts, including evenings and weekends.