Job Description

Job description:
Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls is a 404 guestroom full service hotel, minutes away from area attractions, world-class wineries, golf and casinos. The Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer. Whether our guests are traveling on business or taking a much needed vacation, our mission is to always exceed the expectations of our guests.
OF RESPONSIBILITIES:
At the Marriott on the Falls, the Front Office operations thrive with the commitment of Associates who demonstrate/support the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence. We are currently searching for a Rooms Controller who is a team orientated individual with strong analytical skills and is technically savvy. Reporting to the Front Office Manager of the Marriott on the Falls, responsibilities include but are not limited to:
· Assisting in managing the daily room inventory, room blocks and reservations to maximum room revenue and efficiencies based on arrivals and departures patterns and special requests.
· Reviewing status of arrivals, departures, and changes and pre-blocked Marriott Bonvoy Elite Members to ensure a seamless check in experience.
· Ability to balance inventory three days out.
· Liaise with departments such as Front Office, Housekeeping, Engineering, Events, Sales and Revenue Management regarding the distribution and status of guest rooms – i.e. managing the out of order and out of service room’s inventory by checking status on a daily basis.
· Overseeing the blocking of VIP arrivals and showrooms in co-ordination with Housekeeping Department
· Confirming reservations and cancellations in Marsha.
· Use property's computer to enter and track required data into systems. Runs daily and periodic reports.
· Follow up with guests promptly to ensure their requests or concerns have been met to their satisfaction.
· Performing job of Guest Service Agent during off the season or as needed basis.
· Other duties and responsibilities as assigned.
What we’re looking for:
Must have at least 1- 2 years of working experience in a Guest Services capacity with Front Office with a world-renowned large Hotel Brand.
· Degree/Diploma in Hospitality, Hotel, and Business Administration or related major.
· Excellent customer service skills: demonstrates self-confidence, energy and enthusiasm.
· Strong organizational and time management skills and ability to work under pressure. Requires attention to detail.
· Ability to clearly and pleasantly communicate – both oral and written, when dealing with guests and employees both internally and externally.
· Ability to work independently with minimal supervision, co-operatively within a team setting and as well as the ability to plan and multi-task in a busy environment.
· Must maintain a clean appearance and professional demeanour.
· Excellent working knowledge of Marsha and GXP an asset and must be computer literate – proficient in word and excel.
· Must be able to work nights, weekends and holidays due the cyclical nature of the hospitality industry.
SOME BENEFITS MARRIOTT ON THE FALLS EMPLOYEES ENJOY:
· Complimentary daily staff meal.
· Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott brands hotels worldwide.
· Complimentary parking; complimentary bike storage facilities.
· Shower and locker facilities.
· Complimentary Company sponsored events.
· Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via. online.
Marriott on the Falls Hotel is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.