Job Description

Job description:
Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls is a 404 guestroom full service hotel, minutes away from area attractions, world-class wineries, golf and casinos. The Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer. Whether our guests are traveling on business or taking a much needed vacation, our mission is to always exceed the expectations of our guests.
At Marriott on the Falls, our operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence. We are currently looking for a Guest Service Agent in our Front Office Operations. Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office. Responsibilities include but not limited to:
• Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service.
• Checking- in and checking-out guests according to Marriott standards.
• Verifying reservation, address, and credit card information.
• Must be knowledgeable about guest rooms, locations, amenities, room rates, room packages, discounts and hotel.
• Accepting payment for all guests' accounts both at the time of registration and at checkout.
• Responding to guest inquires in a timely and accurate manner.
• Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service.
• Handling guest complaints and comments in a professional manner and providing resolution.
• Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types.
• Clear and concise pass-on communication with all associates coming on to the next shifts.
• Adhering to all health and safety regulations and standards, and ensure a clean and safe working environment.
• Participating in daily standup meetings.
• Demonstrating appropriate Marriott service behaviours.
• Any other duties as assigned.
What we’re looking for:
• Excellent interpersonal and communication skills when dealing with guests both internally and externally.
• Demonstrated professional telephone manners.
• Excellent organizational and time management skills and the ability to work under pressure.
• Ability to work independently with minimal supervision as well as cooperatively within a team setting.
• Must be able to stand and exert well-paced mobility.
• Must provide a high standard of customer service.
• Attention to detail.
• Previous Front Desk experience an asset
· Ensure uniform and personal appearance is clean and professional.
· Well organized and attention to detail.
• Must be able to work evening and day shifts including weekends and holidays.
SOME BENEFITS MARRIOTT ON THE FALLS EMPLOYEES ENJOY:
· Complimentary daily staff meal.
· Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott brands hotels worldwide.
· Complimentary parking; complimentary bike storage facilities.
· Shower and locker facilities.
· Complimentary Company sponsored events.
· Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via. online.
Marriott on the Falls is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please email resume to recruitment@fallsview.com quoting the job title in the subject line. We thank all applicants for their interest in joining the Marriott on the Falls team; however, only those candidates selected for an interview will be contacted.
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.