Job Description
Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.
Join Our Team at the Marriott Fallsview Hotel & Spa – Where Luxury Meets the Falls
The Marriott Fallsview Hotel & Spa enjoys the enviable distinction of being the closest hotel to Niagara Falls, offering guests an unparalleled view of one of the world’s most breathtaking natural wonders. As the area's premiere luxury hotel, we pride ourselves on delivering exceptional service and unforgettable experiences.
Our property features 432 beautifully appointed guest rooms, many with stunning views of the falls, a full-service on-site spa, and the world-renowned Morton’s Grille – offering premium dining in an elegant yet relaxed setting.
Located just steps away from Niagara’s top attractions, including the Scotiabank Convention Centre, casinos, and a vibrant entertainment district, our hotel is at the heart of it all.
Be part of a passionate and dedicated team committed to excellence in hospitality.
Reporting to the Front Office Manager, the Guest Service Agent is responsible for delivering exceptional guest service while ensuring the efficient and accurate operation of the Front Desk.
Key Responsibilities:
• Greet and welcome guests, creating a positive first and last impression
• Register guests, verify reservations, and process check-in and check-out transactions
• Handle payments, room keys, safety deposit boxes, and guest accounts in accordance with security procedures
• Respond to guest inquiries and resolve concerns professionally, escalating and following up as needed
• Post charges, manage room assignments, and complete pre-arrival room blocking for special requests and loyalty members
• Maintain knowledge of room rates, promotions, packages, and occupancy levels
• Communicate clearly with incoming shifts and collaborate effectively with team members
• Contribute to guest loyalty by consistently exceeding service expectations
• ·Perform other duties as assigned
Qualifications:
• Strong interpersonal and communication skills with a guest-focused approach
• Passion for hospitality and delivering exceptional service
• Excellent organizational and time-management skills; able to perform well in a fast-paced environment
• Ability to work independently and collaboratively as part of a team
• Physically able to stand and remain mobile throughout the shift
• ·Previous Front Desk or hospitality experience is an asset
BENEITS MARRIOTT EMPLOYEES ENJOY:
• Complimentary daily staff meal “lunch and dinner” prepared by our culinary team.
• Birthday Dinner at Morton's Grille
• On-site Starbucks Discount
• Immediate access to the Associate/Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.
• Complimentary Company sponsored events.
• Growth and development opportunities within the Hotel.
Marriott Fallsview Hotel & Spa is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.
