Job Description

Position: FOH Manager (Front of House Manager)
Location: San Diego, CA – Westfield UTC
Address: 4301 La Jolla Village Dr., Suite 2040, San Diego, CA

The FOH Manager is responsible for leading and optimizing the entire guest dining experience—from greeting to payment—ensuring consistent, high-quality service aligned with brand standards. This role requires strong floor leadership, team development capabilities, and close collaboration with kitchen and management teams to drive guest satisfaction and operational efficiency.

Key Responsibilities

Service Excellence & Operations

• Oversee daily FOH operations, ensuring service flow, ordering, and payment processes meet brand standards

• Inspect dining areas to maintain cleanliness, table setup, and equipment readiness

• Optimize staffing levels to reduce wait times and maximize table turnover

Team Leadership & Training

• Lead FOH recruiting, onboarding, scheduling, and performance evaluations

• Conduct ongoing training in service etiquette, guest interaction, and conflict resolution

• Motivate team members through hands-on leadership and accountability

Guest Relations

• Engage with guests proactively and resolve concerns in a timely, professional manner

• Handle guest complaints and monitor online reviews (Yelp, Google, etc.) for service improvement

• Deliver elevated, personalized service for VIP and special guests

Operational Support

• Partner with the Executive Chef to ensure smooth order flow and timely food delivery

• Assist with FOH inventory control and supply ordering

• Support the General Manager with sales and labor analysis to improve scheduling efficiency

• Perform other duties as assigned by management

Qualifications

• Minimum 1 year of experience as a FOH Manager in a chain restaurant environment

• Strong experience in team management, training, and staff development

• Knowledge of U.S. restaurant regulations, food safety, and labor laws

• Excellent communication and interpersonal skills

• Fluent in English; Mandarin preferred

• Proficient with POS systems and Microsoft Office

• High school diploma or above; hospitality background preferred

Compensation & Benefits

• Annual base salary: $80,000 – $100,000

• Annual performance incentive eligibility

• Medical insurance for eligible full-time employees

• Free meals during shifts and employee discounts

• Career growth and leadership development opportunities