Job Description

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey – to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

We are seeking an energetic and service-focused Food & Beverage Supervisor to support the daily operations of Niagara Brewing Company. This role is responsible for assisting with front-of-house operations in a fast-paced, high-volume restaurant and bar environment while ensuring exceptional guest experiences, strong team leadership, and operational excellence.
The ideal candidate is passionate about hospitality, thrives in a lively atmosphere, and demonstrates strong leadership, communication, and organizational skills.
Key Responsibilities
• Supervise daily front-of-house restaurant operations to ensure efficient and smooth service
• Support back-of-house coordination and communicate effectively with kitchen and management teams
• Ensure high standards of food quality, beverage service, cleanliness, and guest satisfaction are consistently maintained
• Lead, coach, and motivate associates while promoting company standards and teamwork
• Assist with staff scheduling, shift supervision, and daily operational tasks
• Monitor restaurant flow and guest experience during high-volume service periods
• Respond to guest inquiries and resolve concerns in a professional and timely manner
• Ensure compliance with health, safety, sanitation, grooming, and uniform standards
• Assist with inventory counts, ordering supplies, restocking, and maintaining proper product levels
• Support opening, closing, and cash handling procedures as required
• Ensure all Point of Sale procedures are followed accurately
• Perform additional duties as assigned
Qualifications
• Minimum of 1 year supervisory or management experience in the food service or hospitality industry
• Previous experience in a high-volume restaurant, bar, brewery, or entertainment venue preferred
• Strong leadership, interpersonal, and communication skills
• Excellent organizational and time management abilities with the ability to work effectively under pressure
• Commitment to delivering outstanding guest service and hospitality
• Working knowledge of computerized Point of Sale systems; Micros experience considered an asset
• Smart Serve Certification required
• Ability to work independently with minimal supervision and collaboratively within a team environment
• Graduate of a Hospitality, Food & Beverage, or Hotel & Restaurant Management program preferred
• Must be available to work flexible shifts including evenings, weekends, and holidays
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking: Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.