Job Description

CITON Claims Solutions, stands out as a leading provider of claim management and administration services tailored specifically for insurance companies. We pride ourselves on delivering efficient and innovative solutions that cater to the unique needs of each client. Our dedicated team of experts, equipped with cutting-edge technology, ensures seamless processes, accurate assessments, and prompt resolutions, providing unparalleled value and peace of mind to our clients.

CITON Claims Solutions is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Join Our Team as an FNOL Specialist!

ABOUT THE ROLE:

Are you an empathetic communicator with a passion for helping others and delivering top-tier service? We’re seeking an FNOL Specialist to join our growing team. In this role, you’ll serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care. You’ll play a key part in supporting our claim processes, coordinating with adjusters, and maintaining effective communication to ensure seamless customer experience.

WHAT YOU’LL DO:

• First Point of Contact: Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance.
• Claims Administration: Input claim details into multiple systems, process and route documents, manage incoming mail, and maintain accurate claim files.
• Customer Support Excellence: Build trust through effective communication and professionalism, fostering long-term relationships with customers, agents, and managing general agents.
• Team Collaboration: Coordinate with adjusters and internal departments to ensure smooth handoffs, timely updates, and complete documentation.
• Adapt and Assist: Stay flexible to support various shifts and departments as needed, responding efficiently to changing workloads or priorities.
• Continuous Learning: Gain exposure to multiple lines of business including Credit Protection, Debt Cancellation, Property, and Specialty claims through hands-on experience and training.

WHAT WE’RE LOOKING FOR:

• Education: High School Diploma or equivalent required.
• Experience: Prior experience in a claims environment, specifically FNOL or call center operations.
• Customer Focus: Demonstrated ability to provide empathy, clarity, and understanding during high-stress or emotional situations.
• Technical Skills: Proficient with Microsoft Word, Excel, Outlook, and capable of navigating 3–4 systems simultaneously.
• Insurance Knowledge: Familiarity with claims processes, policy documentation, and standard insurance terminology.
• Problem-Solving: Strong reasoning skills to evaluate information, identify solutions, and manage competing priorities in a fast-paced environment.
• Communication: Excellent verbal and written communication skills; multilingual abilities are a plus.

WHAT’S IN IT FOR YOU:

• Comprehensive Benefits: Full medical, dental, vision, life insurance, company-paid short/long-term disability, 401(k), and tuition assistance.
• Career Growth: Opportunities to develop specialized knowledge across multiple insurance lines and advance within a supportive team culture.
• Dynamic Environment: Thrive in a fast-paced, collaborative setting that values initiative, accountability, and customer-first thinking.
• Meaningful Work: Make a difference for policyholders by providing reassurance and clarity during their time of need.

Apply Now and Become a Key Player in Our Success Story!

While performing general duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, being able to lift light objects (<25lbs), and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist or squat down to open/close cabinets, and reach for files or other standard office-type objects.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department.

CITON Claims Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.