To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
Hello FutureFNB Community Advisor Alternative Channel
Welcome to FNB, the home of the #changeables We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence(POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Please note that this is a 12 Month FixedTerm Contract based at FNB Alternative Channel (Pick ‘n PayInitiative)
Are you someone who can:
Build andmaintainstrong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
Effectively communicate with clients andhave the ability toexplain processes and requirements in a simple manner.
Ensure compliance with rules and processes and has attention to detail.
Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Analyse customer data and recommend tailored solutions.
Achieve sales results by providing contextual and integrated financial solutions to customers.
Conduct yourself in an ethical manner.
Takes accountability for own performance, personal and career development.
Show empathy with customers.
Stay updated on industry trends and product knowledge.
Willing to work on a shift structure
Qualification & Experience Requirement
Minimum Qualification: Grade 12/ NQF Level4
Preferred Qualification: NQF Level 5Certificate inBanking, Business Administration, Customer Service, or related fields recognized by FAIS
1–3 years of experiencein customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if youpossessthe following:
Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
Confidence in guiding customers toward digital and Self‑Service solutions
Ability toidentifysales opportunities and support portfolio growth
High levelsof accuracy, discipline, and adherence to process
Strong organising, planning, and time‑management capability
Commitment to delivering consistent, exceptional service
You will have access to:
Opportunities to build relationships as part of a dynamic team.
A challenging working environment
Personal and professional growth
Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
Customer Centric.
Enjoy solving problems.
Persuasive selling skills
Able to understand rules in a regulated environment.
Agile and Flexible
Strong communicationand interpersonal skills
Have a results-driven attitude with a passion for exceeding targets.
Have excellent Organisational skills and attention to detail.
Apply nowif you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan The bank supports the recruitment and advancement of individuals with disabilities.In order forus to fulfil this purpose, candidates candisclosetheir disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law todisclosethis information to other parties.
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
19/05/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.
Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.
The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
