Job Description

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y.

• Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
• Reproduce and isolate issues in lab environments for deeper analysis.
• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
• Conduct root cause analysis and recommend corrective actions.
• Develop and maintain knowledge base content to enhance team efficiency and customer support.
• Participate in a global on-call rotation to support critical issues.
• Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
• Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

You have:

• Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
• 5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
• Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
• Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
• Ability to develop structured technical documentation and communicate effectively with technical teams.
• Experience working independently and in diverse, global teams.
• Good soft skills and perform well under pressure.

It would be nice if you also had:

• Scripting experience, particularly with Shell or Python.
• Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
• Cisco or Nokia IP certifications
  
  

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We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia