Job Description

Regional Customer Engineering (CE) covers customer engineering service in different areas such as network design / deployment / integration / transformation, solution testing / verification, technical support, account support, operations, maintenance, and technical knowledge transfer. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

• Implement and manage team in assigned project to cover the agreed scope of work in cost and aligned with project plan.

• Interpret critical internal / external business issues and proactively pursue mitigations / solutions with innovation to reinforce competitive advantage of FN portfolios in the field.

• Work with internal stake holders, like project delivery team, cluster CE team and business team closely to align execution plan.

• Lead team or projects with considerable resource requirements, risk, and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

• Act as a senior subject matter expert, in many organisational units senior internal expert who serves as best practice / quality resource and is an acknowledged authority both within and outside own organisational unit to influence for the improvement.

• Provides engineering support for presales activities, as well as resource arrangement, escalation, accountable for teams' execution of end-to-end engineering processes

• Build team’s competence on new product and technical skills needed for project delivery
  
  

• Recognized Senior Expert in fiber broadband professional area with deep insights both theory and practice expertise across technical areas.
• Typically requires >15 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
• Product R&D lead or Lead Engineering background will be preferred

• Ability to apply research and creative thinking to solve complex or uncommon problems.

• Demonstrated capability to develop and implement innovative approaches and operational guidelines.

• Proven ability to foster an environment that encourages innovation and continuous improvement.

• Willingness to step beyond comfort zones to deliver business value in dynamic environments

• Strong negotiation and influencing skills to align internal and external stakeholders with differing objectives.

• Excellent communication skills to effectively engage with teams and leadership (internal and external).

• Ability to create and sustain a collaborative, engaging, and inspiring working environment.