Job Description

FMLA/Leave Specialist @ Tilt

Tilt (check us out here) is looking for a Leave Success Manager to join our team and help us scale our business by working closely with our customer’s employees to provide seamless onboarding and ongoing support as they navigate the leave journey from start to finish.

Who are we?

Our mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us, you’ll be part of a fearless band of humans helping employers balance empathy with economics. We’re changing the status quo and it’s hard. You should know that now. You should also know that joining Tilt means the opportunity to be a change-maker.

Who are you?

As a member of the Customer Success Team you will have a few years of experience in a customer facing role, preferably in the healthcare or human resources industry, and a passion for helping people when it matters most. You are highly organized and thrive in an environment where your ability to empathize, research, and serve others is celebrated.

Day-to-day, you will get your hands dirty by:

Managing the lifecycle of employees on leave through Tilt software and various support channels

Providing troubleshooting support for employees and their managers

Partnering with internal experts to serve as a resource for employees on leave - answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies

Advocating for the customer internally by working across multiple departments

Ongoing development of your platform and industry knowledge around leave management and compliance

Collaborating with each accounts’ Customer Success Manager (CSM) to help prove value to our stakeholders

Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary

You’re a great fit if 😍

2+ years of experience in a customer success or support and have extensive knowledge in paid and unpaid Leave of Absence across the United States

Passion for helping people solve their problems and navigate abstract regulations

Ability to research policies and compliance literature – interpreting and translating knowledge to a non-policy savvy audience

Clear, articulate, and empathetic communication style – you deliver your message with respect, confidence, and compassion

Thrive in a fast paced environment, embrace technology and enjoy learning new tools and are able to easily change gears and switch between multiple platforms to get the job done

Naturally self-directed, organized, and resourceful with the ability to multitask, managing and switching priorities as needed

Bilingual (English/Spanish) preferred, we serve a diverse community, and this helps us meet folks where they are

You thrive in a collaborative environment where diversity and inclusion is celebrated

You’re familiar with the leave compliance space

You have experience working with a startup and/or with a B2B SaaS business

Virtues/Competencies

1. Health & Family First

You've proven to be able to integrate all aspects of your life in a way that produces excellent work and ensures you care for what matters most in your life

You get things done at a pace consistent with the business needs

You consistently show up prepared, dependable and follow through on commitments

2. Autonomy + Team. Always

You are highly organized and can manage multiple priorities and deadlines at once

You are focused on scale and building - you understand that pace is equally as important as quality

3. Be Curious

When you don’t have all of the answers, you dig in and ask questions

You don’t let negative assumptions drive your actions and instead assume positive intent and find truth

You are intentional in discovering the paths of self development Tilt has to offer and seek out opportunities to engage in professional growth

4. Love Our Customers

You lead with empathy and compassion, meeting customers where they are and supporting them with intention and care

You take the time to deeply understand customers’ needs, goals, and challenges, not just the task at hand

You communicate openly and honestly, even when conversations are difficult

5. Fearlessly Flexible

You embrace change and navigate ambiguity with confidence and curiosity

You take initiative and make progress even when direction isn’t fully defined

Total Compensation 💰

The projected annual salary range starts at $60,000 USD plus stock options (ISOs), because we believe everyone should have some stake in our business. We are people-first and this ain’t some PR jazz, we truly give a damn about our peeps!

Additional benefits include:

Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents.

401k + match (100% match on the first 3%, 50% match on the next 2%)

$100 monthly to spend on “What Matters Most”

Responsible Time Off - take what you need, when you need it!

More about our amazing Perks and Benefits can be found here!

More about Tilt

Tilt’s mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us, you’ll be part of a fearless band of humans helping employers balance empathy with economics. We’re changing the status quo and it’s hard. You should know that now. You should also know that joining Tilt means the opportunity to be a change-maker. We’re thinkers, doers, revolutionaries, dreamers, get shit done-ers, and bold enough to tackle a really complex space.

Remote Work & Flexibility 🌸

We are a fully remote company. We are committed to being fearlessly flexible and ensuring that all employees are set up and have the autonomy to do their best work, as well as have the balance to care for their health, family and life outside of work. Overall, we trust our team and are focused on outcomes not outputs.

Equal Opportunity Employer 🌎

We celebrate and support our differences. We believe in the power of equality which is why we are an equal opportunity employer. Employment at Tilt is based solely on a person’s merit and qualifications related to their professional competence. Tilt does not discriminate against any employee or applicant because of race, color, creed, religion, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. We comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity.

You must be authorized to work in the US.

So what do you say? Do you want to join our team?