Job Description

FM Operations Officer | 10593 | Permanent Contract | 37 hours per week | £29,064 to £31,022 per annum (Scale F) | County Hall, Norwich

We are seeking a proactive FM Operations Officer to support the FM Operations Managers in maintaining Norfolk County Council’s (NCC) diverse property portfolio. This role ensures that all properties remain safe, compliant, and well-maintained by efficiently allocating reactive and planned maintenance tasks to contractors and monitoring completion.

As the, you will triage incoming issues, prioritizing health and safety concerns, and ensure that work is assigned swiftly and accurately. You will coordinate contractor attendance, verify compliance with statutory requirements (including CDM and RAMS), and track performance. Financial oversight is key, as you will manage low-value maintenance budgets, process invoices, and ensure value for money within NCC procurement guidelines.

Strong organizational skills, attention to detail, and the ability to manage multiple priorities are essential. You should have experience in facilities management, contractor coordination, and administrative processes within a property services environment. Proficiency in Microsoft Office and CAFM systems is desirable.

If you are a highly motivated individual with excellent communication skills and a customer-focused approach, we encourage you to apply.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditionshere.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 9 June 2026 23:59

All other applicants closing date: 16 June 2026 23:59