Job Description

Our Fluevogologists are the heartbeat of our stores, our "raison d'être", our key link between our fabulous customers and our nearly equally fabulous styles. They are diverse, weird and wonderful, and make each of our stores unique in their welcome for all. This role is a magical combo of customer service, sales, and style.

The role of a Fluevogologist is to support the Store Manager, to be an amazing human being, and to champion the store and company’s values and goals in connecting our customers with the shoes of their dreams.

We are currently looking for our next amazing team add for full time hours (which for us means 4 to 5 days, working between 25 to 40 hours weekly), inclusive of weekends.

"Sounds amazing! This is literally my dream job. What am I going to be doing every day??"

• Customer Service: Assist customers with purchases and go above and beyond to help find solutions to any and every issue a customer may have.

• Community: Connect our customers to the greater Flumumunity by assisting with engagement efforts such as in-shop events.

• Sales: Focus on driving personal sales as well as working with the team towards group sales goals.

• Product: Demonstrate product knowledge and confidence, offer suggestions, and share shoe care knowledge.

• Merchandising: Assist with merchandising by making sure shoes are presented well and displays are tidy.

• Payment Processing: Collect customer payments and personal information at the POS. Participate in the web order process, including offering accurate sizing advice where needed and processing and packaging all web orders accurately.

Necessary knowledge, skills, and abilities (KSA's):

• Brand knowledge

• Ability to provide a solid high-five

• Superior people skills

• Recycles responsibly and cares for the planet

• Exemplary communication skills

• A grateful spirit

• A tenacious, can-do attitude

• A fearless sense of personal style

• Patience

• Enjoys not taking oneself too seriously

Qualifications

Fluevogologist must-haves:

• Weekend availability

• Basic computer and technology skills (Gmail, iOS, internal POS software)

• Minimum of 1-3 years sales experience

• Below-average karaoke skills

• Positivity, creativity, and a willingness to learn

• A real understanding and eagerness to foster community and build trusting relationships

• Physically able to perform all in-store tasks such as regularly lifting up to 25 pounds, occasionally lifting up to 50 lbs, kneeling and crawling around the floor (funny, but true!), climbing ladders and stairs, and standing for up to eight hours in the most stylish footwear around.

What's in it for you?

• Competitive retail salaries

• Team projection bonuses

• Amazing HQ and recruiting support (who also write great job postings)

(And, the part we know you actually came here to see…)

• !!! In-store discounts !!!

• !!! Earn Shoe Dollars for in-store credit (yes, that means free shoes!!) !!!

• ..and let's be honest, the funnest retail job you've ever had.
  
  

About Fluevog Store Teams

Fluevog Ottawa is a retail team of hard-working, collaborative, creative, human-friendly professionals. We are thankful, open-minded, passionate about nurturing talent, and take celebrating birthdays and special occasions very seriously. Besides shoes, some of our shared interests include bikes, soccer, whistling, sunshine, and donuts.

Our people are creative, diverse, and proud of being “weird”! Fluevog is a fit for everyone regardless of shoe size, and we are committed to building inclusion into every aspect of our culture for our Fluevog community. If we can help make this The Best Recruiting Process Ever by helping you out with an accommodation due to a disability, please indicate when requested in the interview process and we’ll keep it confidential. Our HR team will reach out to make sure our intro with you is just as good of a fit as our style.