Job Description

As Floral Manager, you will lead the daily execution and evolution of a luxury resort floral program that enhances guest experiences across events, retail spaces, accommodations, and resort environments. You will oversee floral production, inventory management, vendor partnerships, associate development, and operational execution while maintaining exceptional presentation and Forbes-level service standards. This role requires strong leadership, creative oversight, sound business judgment, and the ability to balance multiple priorities in a fast-paced hospitality environment. Your work will directly shape memorable guest moments while supporting operational excellence across the resort.

What You Will Create

• Deliver elevated internal and external guest service standards through thoughtful floral experiences, responsive communication, and polished execution.
• Lead the daily operations of the floral department, including workflow management, staffing coordination, production oversight, and delivery logistics.
• Create and execute floral arrangements and décor installations that align with resort standards, event objectives, and leadership direction.
• Oversee the setup, delivery, breakdown, and reset of floral and décor elements for events, guest orders, and resort activations.
• Maintain a high-performing floral program aligned with luxury hospitality and Forbes-level presentation standards.
• Supervise assistant florists by assigning opening and closing responsibilities, monitoring task completion, and supporting daily operational priorities.
• Coordinate and oversee associate training to ensure consistency in floral quality, presentation, service standards, and operational procedures.
• Conduct final walkthroughs to confirm proper flower care, cooler organization, cleanliness, workstation readiness, and retail presentation standards.
• Ensure floral inventory is accurately tracked, rotated, stored, and maintained to minimize waste and preserve product quality.
• Manage the ordering of fresh flowers, plants, and hard goods including vases, ribbon, packaging, and floral supplies.
• Place, track, and verify vendor orders while maintaining strong supplier relationships focused on pricing, quality, and availability.
• Resolve shipment discrepancies and process invoices to support accurate financial administration and timely payments.
• Maintain consistency in floral styling, branding, pricing, and merchandising standards across all offerings.
• Oversee walk-in orders, phone inquiries, online sales, and guest communications with professionalism and efficiency.
• Update product listings, pricing, and promotional offerings to support operational accuracy and guest engagement.
• Develop weekly staffing schedules based on business demands while monitoring labor costs and shift coverage.
• Support resort leadership by attending meetings, functions, and operational discussions in the absence of the Sr. Director of Special Events.
• Maintain cleanliness, organization, and safety standards throughout design areas, retail spaces, storage areas, and work environments.
• Identify and report safety hazards to leadership in a timely manner.
• Ensure operational consistency, timely execution, and seamless coordination across all floral production and delivery functions.

What You Can Expect

• A fast-paced luxury hospitality environment where creativity, precision, and service excellence are highly valued.
• A leadership role with direct impact on guest experiences, resort events, celebrations, and daily operations.
• A schedule that may include early mornings, evenings, weekends, holidays, and extended hours based on business demands and event volume.
• Frequent movement throughout floral production areas, event spaces, storage locations, and resort venues.
• Physical responsibilities that may include standing for extended periods, lifting floral product and supplies, bending, reaching, and transporting arrangements or décor items.
• Ongoing collaboration with resort leadership, event teams, vendors, and operational departments across the property.
• Opportunities to refine leadership, operational management, luxury service execution, and creative production skills within a high-standard resort environment.

What You Will Bring

• A polished and professional presence with a passion for creating exceptional guest experiences through floral design and operational excellence.
• Strong organizational and multitasking abilities with the confidence to manage competing priorities in a dynamic environment.
• The ability to lead, motivate, and develop team members while maintaining accountability and service consistency.
• Excellent verbal and written communication skills with the ability to interact professionally with guests, vendors, leadership, and associates.
• Sound judgment and problem-solving skills that support efficient decision-making and operational continuity.
• A detail-oriented mindset with a strong focus on presentation, quality control, cleanliness, and brand consistency.
• Adaptability and composure when responding to changing business demands, event timelines, and guest needs.
• Working knowledge of floral operations, inventory processes, ordering systems, and hospitality-driven service standards.
• Comfort using computerized systems, administrative tools, and operational reporting processes.

Qualifications

• Minimum of five years of related floral operations experience or equivalent hands-on training.
• Knowledge of floral operations and production processes.
• Strong customer and guest service skills.
• Ability to perform effectively in a fast-paced hospitality environment.
• Strong organizational, prioritization, and multitasking abilities.
• Excellent written communication and report-writing skills.
• Ability to prepare, interpret, and maintain operational reports and documentation.
• Ability to interact professionally with guests, business contacts, vendors, and resort leadership.
• Hospitality industry experience preferred but not required.
• Proficiency with computerized systems and operational technology.

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational and guest service standards.

Lead with Purpose. Shape Culture. Elevate the Experience.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.

Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

Leadership Development & Culture Stewardship

• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones

Executive-Level Benefits & Lifestyle Experience

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Leadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences.

Bring your passion. Grow your career. Create Real Life Magic

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.