Job Description

At Beyond Flooring, we do more than install floors — we help restore lives, planet, and communities, through spaces that are thoughtfully designed and expertly crafted. With deep roots in the restoration industry, we aim to create lasting impact by delivering exceptional quality, sustainable solutions, and honest craftsmanship that consistently goes beyond expectations.

Based in Richmond, BC, we proudly serve the Greater Vancouver Area and Vancouver Island as a trusted flooring retailer and renovation partner. From single-room upgrades to full-scale transformations, every project is guided by our core values:

• Helping Others in Need: We lead with compassion and a desire to serve, knowing that our work can bring comfort and peace of mind to those navigating challenging times.
• Excellence: We set a high bar, pursuing superior quality and service in everything we do.
• Our People: We believe our strength lies in our team. We invest in people, foster collaboration, and build a culture where everyone can thrive.
• Innovation: We embrace change and seek creative solutions to drive better outcomes for our clients and communities.
• Planet: We’re committed to reducing our environmental impact, from sustainable materials to responsible project practices.
• Community: We actively give back and stay connected to the communities where we live, work, and serve.

At Beyond Flooring, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at beyond-flooring.ca

The Flooring Project Manager is responsible for developing and strengthening relationships to promote Beyond Flooring. They are also responsible to ensure a steady flow of work claims, provide estimates on jobs, and manage the jobs from start to finish.

Responsibilities

• Attending new flooring claims and explain the restoration process to the client
• Completing on-site measurements and estimates for mitigation or new flooring
• Delivering exceptional customer service to insurance stakeholders, homeowners and property managers
• Being proactive in resolving customer service issues
• Liaising with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets Beyond Flooring quality standards
• Liaising with appropriate departments, sub-trades, homeowners and adjusters on the status of work
• Inspecting progress and work quality throughout the project lifespan
• Working with assigned Project Manager to ensure all administrative aspects of the jobs are performed in a timely and accurate manner
• Building and maintaining relationships by meeting adjusters on jobs, providing timely and accurate estimates and billings
• Preparing accurate job costing and estimating, ensuring target margins are met
• Helping with walk-in customers for retail needs

Requirements

• Prior experience in inside flooring sales is considered a strong asset
• Proven experience in account management is required
• 4–5 years of experience in flooring sales is preferred
• Familiarity with ICC (Insurance Claims Collaborative) procedures and standards is an asset
• Basic understanding of restoration processes is beneficial
• Excellent communication, interpersonal, and negotiation skills
• Valid British Columbia driver’s license with a clean driving record
• Clear criminal background relevant to the scope of work
• Demonstrated excellence in delivering outstanding customer service
• Proficient in computer applications, including Microsoft Office and mobile technology
• Strong business development acumen and sound financial management skills
• Highly organized with the ability to manage multiple priorities effectively

Benefits

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!).
• Tuition Reimbursement.
• 24/7 On-site Gym.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

Compensation

• Salary: $65,000 - $130,000 per year (based on experience). Please note that this salary is based on a mix of base salary and commission.

Culture

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.