Job Description

Specific Job Functions: ·         Observe all games, players and dealers to ensure accuracy of game and game protection ·         Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes ·         Verify all bankrolls from previous shifts to ensure accuracy ·         Monitor games and maintain appropriate game pace ·         Provide the utmost in customer service by answering questions, resolving disputes and filling requests ·         Assist in training and evaluating subordinate employees in a fair and equitable manner ·         Accurately track player actions by noting buy-ins, length of play, win/loss and average bet ·         Operate all games in accordance with all gaming laws, Title 31 and company policies ·         Verify the accuracy of all documents signed and ensure all procedures are accurately followed ·         Communicate all pertinent information to management in a timely and responsible manner ·         Maintain proper bankroll levels to accommodate existing or anticipated play ·         Notify management immediately of any unusual gaming activity ·         Monitor guest flow and notify management when adjustments to open table games are needed ·         Create a work environment which promotes teamwork, recognition, mutual respect and employee satisfaction ·         Perform all duties as deemed necessary for the success of the department
Responsibilities/Qualifications ·         At least one year supervisory experience or two years experience dealing multiple games required ·         Knowledge and ability to deal assigned game necessary ·         Ability to input and extract player information into the casino computer systems a must ·         Must have or be able to obtain a Gaming Registration ·         Professional appearance and demeanor a must